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The Verba Recording System provides an integrated solution to record voice, video and instant messages on a single recording platform. Verba Technologies solution provides a unified search experience, where IM conversations are presented in the same view as your voice and video calls. This provides a great timeline view of complex conversations where the session starts with IM and is escalated into a call.
IM sessions are presented in the Verba Conversation Viewer, which shows the entire conversation. The solution stores the entire clear text/rich text or HTML formatted conversation for complete session recall. The solution provides lightning fast full text search capabilities for instant messages, completely integrated with the traditional call search interface.
IM sessions are presented in the Verba Conversation Viewer, which shows the entire conversation. The solution stores the entire clear text/rich text or HTML formatted conversation for complete session recall. The solution provides lightning fast full text search capabilities for instant messages, completely integrated with the traditional call search interface.