Exinda Direct Premium Maintenance - extended service agreement - 1 year - s

Mfg. Part: EX-8760-1G-PM | CDW Part: 3182671 | UNSPSC: 81111812
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This item was discontinued on February 17, 2017.

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800.800.4239 Mon-Fri 7am-7:30pm CT

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Mon-Fri 7am-7:30pm CT
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 9x5
  • response time: NBD
  • for Exinda 8760
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 9x5
  • response time: NBD
  • for Exinda 8760
Premium Maintenance Services are Exinda's top level of direct technical support services. Premium Maintenance includes four sets of services: telephone support 24/7/365, online support, software maintenance, and advanced hardware replacement.

Telephone support - with telephone support, customers receive 5 x 8 telephone access via a toll-free phone number routed directly to an Exinda Direct engineer at an Exinda Technical Access Center (TAC). There are no restrictions to the number of personnel, or the qualifications of these personnel authorized to make support calls.

Online support - the Exinda web site provides access for authorized personal to electronic technical support tools and features and is available to you 24/7/365.

Software maintenance - Exinda provides electronically via the internet, Generally Available (GA) software releases, maintenance updates, patches, and fixes to customers.

Advanced hardware replacement - after initiating the return process, you will receive advance shipment of field-replaceable hardware/components. If a hardware problem is identified and a return materials authorization (RMA) is issued the hardware is replaced on the next available courier service.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year
Support Details Location: Shipment
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: Web support
Support Details Type: Product info support

Support Details Type: New releases update

Service & Support Details
Response Time: Next business day
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM

Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Brand: Exinda
Compatibility: PC
Manufacturer: Exinda
Model: Premium Maintenance
Packaged Quantity: 1
Product Line: Exinda Direct

Service & Support
Location: Shipment
Response Time: Next business day
Service Availability: 9 hours a day / 5 days a week
Service Included: Advance parts replacement
Type: Extended service agreement

Class of Equipment: Complicated network devices

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7/21/2017 12:09:17 AM
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