DataCore Annual Support Program - technical support - for SANsymphony-V Asy

Mfg. Part: ARR-EWR-GLD-FSV | CDW Part: 3186591 | UNSPSC: 86101601
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This item was discontinued on October 25, 2016.

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  • Technical support
  • for SANsymphony-V Asynchronous Replication
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for SANsymphony-V Asynchronous Replication
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
DataCore offers a premium annual support subscription for those who need around-the-clock support for SANmelody software that includes product updates and upgrades.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 4 hours

Limitation: Severity level 3
Response Time: 3 business days

Service Type: Web knowledge base access

Service Type: New releases update

Service Type: E-mail consulting

Service Type: Web support

Software Title: SANsymphony-V Asynchronous Replication

Brand: DataCore
Compatibility: PC
Manufacturer: Datacore
Packaged Quantity: 1
Product Line: DataCore Annual Support Program

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

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10/27/2016 4:22:57 PM
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