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CODE42 CRASHPLAN ENTERPRISE

Mfg. Part: CP_ENTERPRISE | CDW Part: 4144573
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Product Reviews
CODE42 CRASHPLAN ENTERPRISE is rated 4.2 out of 5 by 58.
Rated 4 out of 5 by from The lockdown feature ensures backups of company data for compliance, and prevents users from changing that. Valuable Features:The lockdown feature has been extremely valuable. We have been able to ensure backups of company data for compliance, and prevent users from changing that.Improvements to My Organization:It has improved our ability to have complete backups for people on legal hold and also ensuring everyone is backed up for compliance reasons. The ease of use has helped our users be sufficient and cut down on technician time.Room for Improvement:Even with the constant improvements coming quarterly, I would definitely appreciate the night mode in the administrator console to be brought back.Use of Solution:We started deployment a little over a year ago.Deployment Issues:Creating custom installers was a bit of a learning curve, but we received help and documentation from our Code42 Engineer.Stability Issues:Some issues were reported in regards to high CPU usage, but usually resolved with a simple uninstall and reinstall. Occurrences were minimal.Scalability Issues:We were able to develop customized packages with LANDESK and Casper to deploy throughout company, it was easily scalable with our Hybrid solution.Customer Service:Their customer service has been outstanding. The communication is very open and consistent whenever we reach out.Technical Support:The technical support has been excellent. Even if the representative we were working with did not know the answer, it was quickly found through research or knowledge of other team members.Previous Solutions:We ended up switching due to unfriendly user experience, as well as reliability and lack of functionality. The pricing was not that different and we felt we got so much more from the product.Initial Setup:The setup was very straightforward; probably the easiest we've ever done. We the support of our engineer and the design of the product. We literally kept repeating the phrase, "That's it?", in regards to that's all we had to do; it was so simple.Implementation Team:We implemented it in-house. We had access to a dedicated engineer to walk us through and assist us. We were not transitioned away from our dedicated engineer until we were ready.ROI:Code42 Crashplan has saved us large amounts of time and money. The time spent by technicians supporting users through some over-complex interface has dropped dramatically. Support requested for restores are almost never needed due to ease of use.Cost and Licensing Advice:Do your research; some other companies might be cheaper, but the support and ease of use are well worth it. Code42 has continued its professionalism and support from when they were trying to get us as customers to doing an excellent job keeping us as customers.Other Solutions Considered:* Lenovo Online Backup aka Mozy: This did not have the controls we were looking for. Price was similar. The administration was overly complex.* Datacastle RED: Price-wise, this was the least expensive, but it also had the worst performance and least functionality.Other Advice:I can't say enough about Code42. The product has been a surprise at the ease of setup and deployment. Plus, they do an excellent job of building their customer community.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-12
Rated 4 out of 5 by from Setup remote backups and they continually backup changes. Valuable Features:Central DashboardImprovements to My Organization:Setup remote backups and they continually backup changes.Room for Improvement:OneDrive file backupsUse of Solution:6 monthsDeployment Issues:NoneStability Issues:NoneScalability Issues:We added licenses as needed.Customer Service:ExceptionalTechnical Support:Exceptional. Always get a native English speaker.Previous Solutions:We had several different solutions.Initial Setup:It is complex but Code42 provides a dedicated service engineer to help.Implementation Team:In house with a dedicated service engineer doing remote sessions.Cost and Licensing Advice:Work with a sales rep to get your best pricing. End of quarter pricing is great.Other Solutions Considered:Yes, Carbonite.Other Advice:It just works. And if you have a problem, chat is fast.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-10-05
Rated 4 out of 5 by from It allows us to bring an enterprise level backup and recovery solution over to our small business. Valuable Features:Crashplan allows us to bring an enterprise level backup and recovery solution over to our small business. The self service restore is the best feature of the product, besides "just working". It allows us to run in hybrid mode, some backups to our local devices and others to the cloud. Its VERY simple to setup and manage.Improvements to My Organization:It has taken some of the burden off of the internal IT staff to help restore "accidentally" deleted files. The dashboard allows a quick and simple view to verify that all of the backups are running as necessary.Room for Improvement:It's really hard to improve a software that is already great. They recently have added the legal hold, which allows our administrators to place a simple hold on files that need to be versioned.Use of Solution:200+Deployment Issues:I ran into a small issue when setting up the LDAP authentication scheme into our Active Directory. It wanted a different syntax than the one directly provided from the AD strings.Stability Issues:No issues with stability, only that the console loses connection to the off-site backup maybe once a week for 2-3 minutes.Scalability Issues:No issues with scalability. Add licenses, add storage and you're good to go. Adding new nodes, and licenses to users is very simple.Customer Service:Customer service is great. They preemptively reached out to me once the order has been submitted to make sure that if I have any questions, I have a technical resource to go to.Technical Support:Technical support provisioned the licensing and provided me a step by step guide to get it imported and active in the software. It also showed how to assign the cloud licenses directly to one user, or an entire group.Previous Solutions:Previously used Roaming profiles which caused issues all the time with our windows/mac environment. This software is well worth the price to prevent issues from arising.Initial Setup:Software was very simple to deploy. Changing a few variables on the install and then adding the datastore. Pushing out clients was very easy with an MSI deployment.Implementation Team:Implemented through an in-house team. The only part which was a bit tricky was the AD/LDAP integration. The automated reports and monitoring are a click away.ROI:Cannot fully speak to the ROI at this point. We will know more at 180 days.We estimate the cost of the software will save us 3 hours per file restore in lost work.Cost and Licensing Advice:The product isn't free, but the value that is given with the software functionality is top of the line. They don't nickel and dime based on things you want to accomplish.Other Solutions Considered:We evaluated a few desktop software like carbonite, but they didn't have the functionality for the price that CrashPlan offers.Other Advice:White glove support, user serviceable restores, automated report scheduling and a fantastic dashboard put this above the rest.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-10-05
Rated 4 out of 5 by from Review about Code42 CrashPlan Valuable Features:Flexibility of backup targets with full reporting regardless of the target. Locally backup system to on site storage, backup to their hosted cloud, backup to your third party cloud or any combination of that all with global reporting. File retention settings for version control. Security is you having control of the encryption keys for your backup. Trust no one. Unlimited cloud backup. Zero impact client. Configurable and lockable settings that you can push to single machine, group or globally.Improvements to My Organization:Crash Plan has allowed us to backup smaller field offices not on our VPN locally but still retain global reporting on backup status as well as backing up our high bandwidth offices to the cloud. It has increased our version retention from daily to every 15 min. Restoration of files from the admin console has allowed us to do no user interaction restoration of files across vast distances.Room for Improvement:Reporting could be stronger but with the API you can do a lot of reporting but it is not built in very robustly. License management could be improved currently in hybrid format you can get a total license count but not how many of those licenses are cloud vs local or how many cloud licenses are left. They are using a federated model for storage servers and i would love to see that carry over to client upgrades so that they do not all come back to my central server for the update files which could easily be stored on the storage server for distribution locally toUse of Solution:16 monthsDeployment Issues:AD integration script took some time for us to develop in a way that would work with our environment. Subsequent platform upgrades have been a challenge for us due to the unique environment we work in (very low bandwidth settings)Stability Issues:We had to tweak settings for storage servers always reporting offline due to slow responses to ping requests by the central server. Version upgrades has been a challenge for us due to our environment.Scalability Issues:We had no issues with scalability and it was one of the main features that lead us to crashplan to begin with. Our deployment has been able to grow with us with no problems.Customer Service:They have excellent documentation on their platform but their site search is challenged. They actually recommend using google to search their site to find the support documentation. Their live support has been excellent with fast response times and quick accurate answers to issues.Technical Support:They get high marks from me on support 9 out of 10 (no one gets a 10 out of me for support) They are fast and responsive to problems especially those where it is mostly my fault to begin with. They keep on top of their issues with frequent request for updates on the issues and their solutions to them.Previous Solutions:We switched from a fragmented hodge podge of different systems for different offices based on availability and suitability for that office. Moving to a single endpoint solution greatly reduced our management time and weekly reports keep us on top of any changes or problems.Initial Setup:Setup was mostly straight forward. We did have some issues with AD integration but were able to get those resolved quickly. It took some time for us to understand the order of file inclusion and exclusion get applied. The rule of thumb is exclusions run last so what ever you have in exclusions will never be backed up. We were trying to include a folder inside of a folder that we had excluded and could never get it to back up. We had to very carefully tailor the rules to get exactly what we wanted.Implementation Team:We deployed using in-house team although a vendor team was available we had done extensive work during our trial phase so going live with that was relatively easy. converting from the trial to live was so easy for us that it really was just a matter of applying the license key and then installing the clients on computers and storage servers.ROI:We have saved $1000's and a whole lot of time recovering from cryptoware infections and data recovery that with the old system would have resulted in data loss or having to pay the ransom.Cost and Licensing Advice:Know your environment. Budget extra licenses to cover cold storage of inactive users to cover your data retention policies. We keep data for 6 months to a year after an employee has left the organization this consumes a licenseOther Solutions Considered:We evaluated several. Retrospect, Carbonite, Baraccudaware, Data Protection Manager. None were as flexible in architecture or pricing. Their flexibility was the main selling point for us as we have some unique requirements.Other Advice:This is an endpoint backup solution. Do not look to them for server or database backup that is not what they excel at. Laptops and desktops where you need user files only is what this product is designed for. We have trialed them for file servers but found that larger amounts of files or archive sizes (multi terabyte and millions of files) cause problems with their system.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-10-05
Rated 5 out of 5 by from Allows our IT staff to troubleshoot and restore data to machines that may have un-recoverable data due to damage. Valuable Features:Endpoint monitoring and data backup from Code42 and their software Crashplan has been a great piece of software for our organization, allowing our IT staff to troubleshoot and restore data to machines that may have un-recoverable data due to damage makes it significantly easier.Improvements to My Organization:The organization is able to have peace of mind when it comes to data protection. IT is now able to verify that information is backed up at all times, and send reminders if a machine hasn't been backed up in a set amount of days.Room for Improvement:The software itself is really pretty great. From time to time, you will see issues with the software not connecting to the on-premise server, or the client crashes on a users machine. But with any software, these things happen.Use of Solution:6 monthsDeployment Issues:I wasn't at my company when the software was deployed, but from what I have heard and what I've seen deploying updates, it's a straightforward and simple process with little or no downtime.Stability Issues:Like I said earlier, no major issues with stability other than the one off's from users clients on their machines. Great software.Scalability Issues:We haven't ran into issues scaling the software in our organization. We add new users frequently, and its an easy thing to do.Customer Service:The customer service at Code42 has always been top notch. They know how to talk to their clients and understand that they're dealing primarily with IT Pros.Technical Support:The technical support that is offered is great. Dealing with them via chat is the easiest way for any body to troubleshoot an issue. And they have a ticket system that allows you to just submit issues and have them follow up with you.Previous Solutions:I am not aware of any previous solutions used here at my company, since we've only used CrashPlan since I started.Initial Setup:Was not present for the implementation of the software, but setup of the Clients is easy and straightforward. Could not be any simpler than logging in.Implementation Team:In House team. We manage the solution as well in house. It's a very simple process that the admin console lends a hand to.ROI:The largest return on investment that we see is peace of mind from our users knowing that all of their information is safe if something were to happen.Cost and Licensing Advice:Like with any software, if you need to test to make sure the solution is right for you, do a test run. Then figure out the amount of licenses you'll need.Other Solutions Considered:Code42's CrashPlan has been implemented since before I started at my company. I'm not sure if there were any other contenders.Other Advice:Code42's CrashPlan is a great backup solution, and should be considered the best in class for enterprise backup solutions.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-08-04
Rated 4 out of 5 by from Configurable backup locations allow us to gather non-standard data locations. Valuable Features:Configurable backup locations allow us to gather non-standard data locations. Other cloud syncing solutions require the enduser to store all documents in a specific location which means lost data.Improvements to My Organization:By consolidating backup solutions and standardizing on CrashPlan we were able to better secure our data by using a DLP solution while still insuring all of our mobile data is backed upRoom for Improvement:At this time the solution seems to fit our needs nicely. I do not have any areas that I feel need improvement. Product is easy to use and deployUse of Solution:4 yearsDeployment Issues:We initially had some issues with the configuration and setup for a large deployment. Code 42 stepped in and assisted with the setup and deployment which led to a success.Stability Issues:At this time we have not encountered any stability issues with the client application or the administration portal. This gives us confidence in our client backupsScalability Issues:After starting with a relativity small deployment we were able to scale up with only minimal additional configuration required. Most was related to geographical differences from the original deployment.Customer Service:The customer service has always been great from Code42. They have helped us with initial configuration and setup, deployments, and post deployment support.Technical Support:The technical support has been equally great. Code42 support is always very quick to response and provide solutions. Support staff is always polite and easy to work with.Previous Solutions:Previously we had many different backup solutions deployed across different businesses and geographical area. That made for a very insecure and inconsistent experience for our endusers.Initial Setup:Although the initial setup was complex with a global reach and multiple policies for different business unit, Code42 stepped in to assist with the setup which helped make it straight forward.Implementation Team:We implemented through an in-house team with assistance from Code42. Given the relatively small nature of our deployments compared to others we have completed this was all we required.ROI:Unfortunately I'm not in a position to give accurate information about our ROI with CrashPlan. I would need to engage several different teams to obtain the accurate numbers.Cost and Licensing Advice:I'm not sure I can provide any advise about cost or pricing with this solution. I was mostly involved with the packaging and deployment after the solution was selected and purchased.Other Solutions Considered:I wasn't directly involved in the evaluation of backup solutions, though I do know that we tested several including Symantec and Mozy. I'm sure there were others as well.Other Advice:In my opinion the CrashPlan solution is best of breed for a corporate data backup solution. It is very stable and easy to work with. The great support and service from Code42 is also a great feature of the product.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-08-01
Rated 5 out of 5 by from It backs up silently and barely prompts the user for anything. Valuable Features:It backs up silently and barely prompts the user for anything.Improvements to My Organization:When doing a computer replacement, we restore the data on the new laptop just by having the user log in to Code42.Room for Improvement:The login screen for customers could be improved, I find that the white and grey could be hard to read for some customers depending on the brightness of their screens.This is a review for the design, the login screen has a white background and the text is grey, I've seen it hard to read on some monitors because the text can be barely visible.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-07-26
Rated 4 out of 5 by from It is a set it and forget it application that administrators don't even notice running on their computers. Valuable Features:CrashPlan is a set it and forget it application that administrators don't even notice running on their computers. They know it is but in the background and from anywhere...what's not to love.Improvements to My Organization:Restoring files to admin machines and file servers are not a concern thanks to CrashPlan. CrashPlan is a set it and forget it application that administrators don't even notice running on their computers. ...what's not to love.Room for Improvement:Upgrade process a bit time consuming, but worth the time. Once you have the backup strategy working you don't really need to touch anything. Once in a while a client will lose contact. We have not figured out why. However, the backup usually kicks back in the next day without touching the client.Use of Solution:4 years +Deployment Issues:No. We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us iron out connectivity wrinkles.Stability Issues:No. We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us.Scalability Issues:No. We are a small organization. We have two campuses about a mile from each other. We implemented one campus and then moved to the other. We encountered no issues adding servers and administrator computers to the organizations presence on CrashPlan's servers.Customer Service:We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us. The Customer support offered is outstanding. I would rate the customer support a 10 out of 10!!!!Technical Support:We were noobies and were able to implement on our two campuses without issue. CrashPlan support is awesome and helped us. We are so very thankful for the stability and reliability that Code42's CrashPlan offers us. The Customer support offered is outstanding. I would rate the technical support a 10 out of 10!!!!Previous Solutions:We used Symantec Back Up Exec. It was cumbersome to navigate. We have no tapes or hard disk back ups on campus any longer. We've moved to Code 42's CrashPlan for file servers, media servers, administrator laptops.Initial Setup:The initial set up was smooth. As mentioned, we were noobies and were able to implement on our two campuses without issue. Set up / installation was simple. We are a small staff and the network was easy for us.Implementation Team:We have an in-house team. Our level of expertise is higher now that we've worked with CrashPlan employees and understand the rationale behind the way the product is supposed to and intended to function.ROI:We are a small organization. We have two campuses about a mile from each other. We implemented one campus and then moved to the other. We encountered no issues adding servers and administrator computers to the organizations presence on CrashPlan's servers.Cost and Licensing Advice:I would advise all companies and institutions to purchase a few more licenses than you think you'll need. The licenses are inexpensive. Have a good inventory of what you plan to protect.Other Solutions Considered:We moved away from a local disk and tape backup solution to Code42's CrashPlan. I looked at other cloud storage outfits and CrashPlan is the most personal and friendly company to work with. They are also one of the least expensive.Other Advice:We moved away from a local disk and tape backup solution to Code42's CrashPlan. I looked at other cloud storage outfits and CrashPlan is the most personal and friendly company to work with. They are also one of the least expensive.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-05-03
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