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ZSCALER Prem Sup Ess - Cloud Security Service - Zero Trust - Web Filtering - Threat Protection - Secure Access -

Mfg # ZCES-SUP-PREM-ESS CDW # 7506697

Software Details

  • Provides cloud-delivered secure web gateway with 99.999% uptime SLA and multi-tenant isolation
  • Includes 24x7x365 TAC support with 30-minute response for P1 incidents and proactive case management
  • Supports up to 10 Gbps encrypted traffic inspection with TLS 1.3 and perfect forward secrecy
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Know your gear

ZSCALER PREM SUP ESS is a premium essential support service designed to help you get the most value from your Zscaler cloud security platform. Built for organizations that need reliable, responsive, and expert assistance, this support offering ensures your Zscaler deployment runs smoothly, securely, and efficiently-so your IT team can focus on strategic initiatives instead of troubleshooting.

With ZSCALER PREM SUP ESS, you gain access to knowledgeable support professionals who understand modern cloud security, Zero Trust architecture, and secure internet and SaaS access. This service is ideal for businesses that want to optimize performance, reduce risk, and maintain consistent protection across users, devices, and locations.

  • Faster issue resolution: Get timely help from experienced Zscaler support engineers to quickly resolve configuration questions, performance concerns, and security-related issues.
  • Optimized cloud security posture: Ensure your Zscaler environment is configured according to best practices, helping you strengthen Zero Trust security and reduce exposure to threats.
  • Improved reliability and uptime: Proactive guidance and support help minimize disruptions, keeping users securely connected to the internet and SaaS applications.
  • Reduced operational burden: Offload complex troubleshooting and platform optimization to Zscaler experts, freeing your IT team to focus on high-value projects.
  • Better user experience: Fine-tune policies and performance settings to deliver secure, fast, and seamless access for remote workers, branch offices, and hybrid environments.

By choosing ZSCALER PREM SUP ESS, you're investing in a support foundation that helps you maintain strong security, streamline operations, and maximize the return on your Zscaler cloud security solution.

ZCES-SUP-PREM-ESS provides the same premium essential support benefits, tailored to organizations that rely on Zscaler for secure, scalable, and compliant access to cloud applications and the internet. This support SKU is designed to align with your Zscaler subscription, giving you consistent, high-quality assistance across your deployment.

  • Premium essential support coverage: ZCES-SUP-PREM-ESS delivers prioritized assistance for critical issues, helping you maintain business continuity and protect sensitive data.
  • Expert guidance on best practices: Work with Zscaler specialists to refine policies, optimize Zero Trust access, and enhance your overall security strategy.
  • Support for evolving environments: As your organization grows or transitions to hybrid and remote work models, ZCES-SUP-PREM-ESS helps you adapt your Zscaler configuration with confidence.
  • Consistent, high-quality service: Benefit from a standardized support experience that covers core Zscaler services, ensuring your team always knows where to turn for help.
  • Enhanced ROI from Zscaler: Maximize the value of your cloud security investment by leveraging expert support to keep your environment efficient, secure, and aligned with business goals.

Both ZSCALER PREM SUP ESS and ZCES-SUP-PREM-ESS are ideal for organizations seeking dependable, premium essential support for their Zscaler cloud security platform. By adding these support services to your subscription, you gain a trusted partner to help you maintain strong security, improve performance, and support your digital transformation initiatives.

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Terms and Conditions

These services are considered Third Party Services, and this purchase is subject to CDW’s Third Party Cloud Services Terms and Conditions, unless you have a written agreement with CDW covering your purchase of products and services, in which case this purchase is subject to such other written agreement.

The third-party Service Provider will provide these services directly to you pursuant to the Service Provider’s standard terms and conditions or such other terms as agreed upon directly between you and the Service Provider. The Service Provider, not CDW, will be responsible to you for delivery and performance of these services. Except as otherwise set forth in the Service Provider’s agreement, these services are non-cancellable, and all fees are non-refundable.

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