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Zscaler Prem Sup Adv - Cloud Security Service - Advanced Threat Protection - Secure Web Gateway - Zero Trust Access -

Mfg # ZCES-SUP-PREM-ADV CDW # 8152535

Software Details

  • Provides 24x7x365 remote TAC support with defined SLAs and prioritized incident handling
  • Delivers detailed monthly usage analytics reports with bandwidth, latency, and threat detection metrics
  • Includes proactive security policy reviews and quarterly configuration audits for optimized cloud firewall posture
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Know your gear

ZSCALER PREM SUP ADV is a premium support and advisory service designed to help you get the most value from your Zscaler security cloud. With advanced guidance, faster response times, and proactive best-practice recommendations, your team can confidently manage and optimize your secure access and zero trust environment.

This advanced support package is ideal for organizations that rely on Zscaler for secure web gateway, zero trust network access (ZTNA), and cloud security, and want expert help to keep everything running smoothly, securely, and efficiently.

  • Maximize uptime and performance - Get rapid assistance from experienced Zscaler support engineers to quickly resolve issues and minimize disruption to your users and business.
  • Proactive security and configuration guidance - Benefit from best-practice recommendations that help you strengthen your security posture, optimize policies, and improve overall cloud security.
  • Faster response and prioritized support - Enjoy enhanced SLAs and priority handling so critical cases are addressed quickly and effectively.
  • Expert help for complex environments - Access advanced technical expertise for multi-site, hybrid, and global deployments, ensuring your Zscaler platform is configured for scale and reliability.
  • Better ROI from your Zscaler investment - Use the full capabilities of the Zscaler Zero Trust Exchange with guidance that helps you reduce risk, improve user experience, and lower operational overhead.

With ZSCALER PREM SUP ADV, your IT and security teams gain a trusted partner to help manage, troubleshoot, and continuously improve your Zscaler deployment, so you can focus on strategic initiatives instead of day-to-day firefighting.

ZCES-SUP-PREM-ADV delivers the same high level of premium, advanced support tailored specifically for Zscaler Client Connector and endpoint security services. This support option is ideal for organizations that depend on Zscaler for secure remote access, mobile users, and distributed workforces.

  • Enhanced support for remote and mobile users - Ensure consistent, secure access for employees working from anywhere, with expert help to quickly resolve client and connectivity issues.
  • Optimized endpoint security configuration - Get guidance on policy design, deployment strategies, and best practices to protect users and devices without slowing them down.
  • Priority case handling and escalation - Benefit from advanced support workflows that help you address critical endpoint and access issues before they impact productivity.
  • Improved user experience - Fine-tune your Zscaler Client Connector and related services to deliver fast, reliable, and secure access to cloud apps, SaaS, and internal resources.
  • Stronger zero trust implementation - Work with Zscaler experts to align your endpoint and access policies with zero trust security best practices, reducing risk and simplifying management.

By choosing ZCES-SUP-PREM-ADV, you gain advanced, responsive support that helps you maintain a secure, high-performing remote access environment, improve user satisfaction, and fully leverage your Zscaler zero trust and cloud security solutions.

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Terms and Conditions

These services are considered Third Party Services, and this purchase is subject to CDW’s Third Party Cloud Services Terms and Conditions, unless you have a written agreement with CDW covering your purchase of products and services, in which case this purchase is subject to such other written agreement.

The third-party Service Provider will provide these services directly to you pursuant to the Service Provider’s standard terms and conditions or such other terms as agreed upon directly between you and the Service Provider. The Service Provider, not CDW, will be responsible to you for delivery and performance of these services. Except as otherwise set forth in the Service Provider’s agreement, these services are non-cancellable, and all fees are non-refundable.

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