Zoom Virtual Agent - Voice Assistant Software Subscription - AI-Powered - Cloud-Based - 1-Year License
Software Details
- Supports 1-year subscription term for virtual voice agent services with continuous uptime SLA targets
- Provides secure TLS 1.2 encryption for signaling and SRTP for media streams across all supported voice endpoints
- Enables concurrent handling of up to 50 voice sessions with low-latency SIP trunk integration and call routing
- Integrates with RESTful APIs for automated provisioning, usage metering, and centralized session analytics
Know your gear
ZOOM VIRTUAL AGENT F/VOICE 1Y (ZCX-ZVAV-1-1YR) is a powerful, AI-driven virtual agent designed to streamline customer support, reduce call volumes, and deliver fast, accurate answers across voice and digital channels. Ideal for businesses of all sizes, this 1-year subscription helps you provide 24/7 self-service support while maintaining a human, conversational experience your customers will appreciate.
Built on Zoom's trusted communications platform, this virtual agent uses advanced AI and natural language understanding to handle routine questions, route calls intelligently, and free your live agents to focus on more complex, high-value interactions.
- Enhance customer experience - Deliver instant, always-on support via voice and chat, so customers get answers quickly without waiting on hold.
- Reduce support costs - Automate repetitive inquiries and deflect calls from your contact center, lowering operational costs and improving efficiency.
- Boost agent productivity - Let the virtual agent handle common requests while your human agents focus on complex issues and higher-value conversations.
- Consistent, accurate responses - Provide reliable, up-to-date information every time, improving customer satisfaction and trust in your support channels.
- Seamless integration with Zoom - Connect easily with Zoom Contact Center and other Zoom solutions for a unified, cloud-based customer engagement experience.
- Scalable and flexible - Adjust capacity as your business grows, seasonal demand changes, or new support channels are added.
- Data-driven insights - Gain visibility into customer questions, call patterns, and self-service performance to continuously optimize your support strategy.
With ZOOM VIRTUAL AGENT F/VOICE 1Y, you can modernize your customer service, improve response times, and deliver a more personalized, efficient support experience. This subscription (SKU ZCX-ZVAV-1-1YR) is ideal for organizations looking to leverage AI-powered virtual agents to enhance customer engagement, streamline operations, and maximize the value of their Zoom platform.