ZOOM Eleveo Live - Call Monitoring Subscription - 1 Year - Real-Time Analytics - Cloud-Based Management
Software Details
- Supports live monitoring of up to 50 concurrent VoIP calls with sub-second latency for real-time QoS analysis
- Delivers MOS scoring, jitter, packet loss, and RTT metrics with 1-second sampling intervals for precise performance tracking
- Provides 12-month licensed access with encrypted data transport and TLS 1.2 compliance for secure call monitoring
Know your gear
ZOOM ELEVEO LIVE MON OF CALLS SUB is designed for businesses that want real-time visibility into customer interactions and agent performance. This powerful live call monitoring subscription helps supervisors and managers listen in, guide agents, and improve call outcomes as they happen.
With Zoom Elevéo Live Monitoring, you can quickly identify coaching opportunities, ensure compliance, and deliver a consistently high-quality customer experience across your contact center or support team.
- Real-time call monitoring: Listen to live calls as they happen to understand customer needs, agent performance, and overall call quality.
- Better coaching and training: Use live insights to provide immediate feedback, support new agents, and reinforce best practices.
- Improved customer satisfaction: Spot issues early, step in when needed, and help agents resolve problems faster and more effectively.
- Quality assurance and compliance: Monitor calls to ensure scripts, policies, and regulatory requirements are followed consistently.
- Optimized contact center performance: Gain visibility into call handling, response times, and customer sentiment to drive continuous improvement.
This live monitoring subscription integrates seamlessly with your Zoom-based contact center environment, making it easy to scale, manage, and enhance your customer service operations without complex setup or disruption.
ZQM-LMC-1Y is the 1-year license for Zoom Elevéo Live Monitoring of Calls, giving your organization ongoing access to advanced call monitoring and quality management capabilities.
- One-year subscription: Secure continuous access to live call monitoring tools for a full year, with predictable costs and simple license management.
- Scalable for growing teams: Support multiple agents and supervisors as your contact center expands, without sacrificing performance or visibility.
- Consistent quality management: Maintain a long-term focus on call quality, customer experience, and agent development.
- Ideal for contact centers and support teams: Perfect for organizations using Zoom for customer support, sales, and service calls.
Together, ZOOM ELEVEO LIVE MON OF CALLS SUB and ZQM-LMC-1Y provide a complete, year-long solution for live call monitoring, helping you elevate customer experience, strengthen agent performance, and maximize the value of your Zoom contact center platform.