ZOOM Elevéo Conversation Explorer - ZQM-CE-1Y - Cloud-based Call Analytics - Real-time Insights - 1-year License

ZOOM ELEVEO Conversation Explorer is a powerful, AI-driven conversation analytics solution that helps contact centers turn every customer interaction into actionable insight. Designed for modern customer experience teams, it makes it easy to understand what customers are saying, how agents are responding, and where you can improve service quality and efficiency.

With Conversation Explorer, you can quickly search, analyze, and review calls and digital interactions to uncover trends, compliance risks, and coaching opportunities. Instead of spending hours manually listening to calls, your teams get clear, visual insights that support smarter decisions and better customer outcomes.

• Boost customer satisfaction by identifying common pain points, tracking sentiment, and improving how agents handle key moments in the conversation.
• Increase agent performance with targeted coaching based on real interactions, helping your team build stronger communication skills and resolve issues faster.
• Strengthen compliance and quality assurance by automatically flagging conversations that may require review, reducing risk and supporting regulatory requirements.
• Gain deep visibility into customer journeys with advanced search and filtering that let you explore specific topics, keywords, and behaviors across thousands of interactions.
• Drive data-backed decisions using clear dashboards and reports that highlight trends, performance metrics, and opportunities for process improvement.

ZOOM ELEVEO Conversation Explorer is ideal for contact centers, customer support teams, and CX leaders who want to leverage conversation intelligence and speech analytics to improve service quality, reduce operational costs, and enhance the overall customer experience.

ZQM-CE-1Y is the 12-month license for ZOOM ELEVEO Conversation Explorer, giving your organization a full year of access to advanced analytics, reporting, and search capabilities. This annual subscription is designed to support long-term customer experience strategies and continuous improvement initiatives.

• One-year subscription to Conversation Explorer (ZQM-CE-1Y), ensuring consistent access to insights and analytics throughout your CX transformation journey.
• Scalable for growing teams, allowing you to support evolving contact center needs without disrupting operations.
• Predictable annual cost that simplifies budgeting and makes it easier to plan for ongoing customer experience optimization.
• Continuous updates and enhancements so you benefit from the latest features, performance improvements, and analytics capabilities.

By combining ZOOM ELEVEO Conversation Explorer with the ZQM-CE-1Y annual license, your organization gains a reliable, long-term solution for contact center analytics, quality management, and customer experience optimization. The result is more informed decisions, better-trained agents, and consistently higher levels of customer satisfaction.