Zoom Elevēvo Advanced QM UCCX - Call Center Quality Management Bundle - Cloud-based - Voice & Screen Recording - 1-year

ZOOM ELEVEO ADV QM UCCX BNDL is a powerful, all-in-one quality management solution designed specifically for Cisco UCCX contact centers. It helps you transform everyday customer interactions into actionable insights, so you can improve agent performance, increase customer satisfaction, and optimize your contact center operations with confidence.

This advanced quality management bundle combines call recording, evaluation, and analytics tools into a single, easy-to-use platform. Supervisors can quickly review calls, score agent performance, and identify coaching opportunities, while managers gain clear visibility into trends, compliance, and service quality across the entire customer experience.

• Enhance customer experience: Analyze customer interactions to uncover service gaps, streamline workflows, and deliver more consistent, high-quality support.
• Boost agent performance: Use targeted evaluations and coaching to help agents improve communication skills, handle complex calls more effectively, and meet key performance metrics.
• Support compliance and risk management: Capture and securely store recordings to help meet regulatory requirements and protect your organization.
• Gain actionable insights: Turn call data into meaningful reports and dashboards that support smarter decision-making and continuous improvement.
• Seamless Cisco UCCX integration: Built to work with Cisco Unified Contact Center Express, minimizing deployment complexity and maximizing reliability.

With ZOOM ELEVEO ADV QM UCCX BNDL, your contact center can move beyond basic call recording to a strategic, data-driven quality management approach that supports long-term growth and customer loyalty.

QM-CCX-ACC-1Y is the 1-year access license that keeps your Elevēo Quality Management solution for Cisco UCCX running smoothly and fully supported. This annual subscription ensures you continue to benefit from the latest features, security updates, and technical support, so your quality management program remains stable, secure, and up to date.

• Continuous access: Maintain uninterrupted use of your Elevēo QM tools for recording, evaluation, and analytics throughout the year.
• Ongoing updates: Receive regular enhancements and improvements that help you stay aligned with evolving contact center best practices.
• Reliable support: Get access to expert assistance to help resolve issues quickly and keep your Cisco UCCX environment performing at its best.
• Predictable budgeting: A simple annual license model makes it easier to plan and manage your contact center technology costs.

Together, ZOOM ELEVEO ADV QM UCCX BNDL and QM-CCX-ACC-1Y provide a complete, scalable quality management solution for Cisco UCCX contact centers, helping you deliver better customer experiences, empower your agents, and drive measurable improvements across your customer service operations.