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Zendesk Support Enterprise - Software License - Per Agent - Cloud-Based - Scalable - Multi-Channel - Analytics

Mfg # Z19Z24101HZ2D CDW # 9086631

Software Details

  • Supports up to 100 concurrent agents with 99.9% SLA uptime and multi-tenant cloud architecture
  • Includes role-based access control with granular permission sets and audit log retention of 365 days
  • Provides AES-256 data encryption in transit and at rest with SSO via SAML 2.0 and OAuth 2.0
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ZENDESK SUP ENT P/AGENT is a powerful, enterprise-grade customer support solution designed to help your team deliver fast, personalized service at scale. Ideal for growing businesses and large organizations, this Zendesk Support Enterprise per-agent license gives your support staff the tools they need to resolve issues quickly, improve customer satisfaction, and streamline every interaction.

With Zendesk Support Enterprise, your agents can work smarter, not harder. Advanced workflows, automation, and reporting help you reduce response times, eliminate repetitive tasks, and gain clear visibility into your support performance. The result is a more efficient help desk, happier customers, and a support team that can focus on what matters most: delivering exceptional service.

  • Enterprise-level support capabilities - Handle high ticket volumes and complex customer journeys with confidence.
  • Improved customer satisfaction - Faster, more accurate responses lead to better experiences and stronger loyalty.
  • Smart automation and workflows - Automate routine tasks, route tickets to the right agents, and reduce manual work.
  • Advanced analytics and reporting - Track key metrics, identify trends, and continuously optimize your support operations.
  • Scalable per-agent licensing - Add agents as your business grows, ensuring your help desk can expand with demand.
  • Omnichannel support - Manage email, chat, social media, and more from a single, unified platform.

Whether you're upgrading from a basic help desk or building a robust customer service operation from the ground up, ZENDESK SUP ENT P/AGENT helps you deliver professional, consistent support across every channel. It's a reliable foundation for modern customer service teams that need flexibility, scalability, and powerful tools to stay ahead.

Z19Z24101HZ2D complements your Zendesk environment by providing a dependable, business-ready solution that integrates smoothly into your existing support workflows. Designed for organizations that prioritize reliability and performance, this product helps ensure your customer service platform runs efficiently and securely.

  • Optimized for business continuity - Keep your support operations running smoothly with stable, consistent performance.
  • Enhanced reliability - Reduce downtime and disruptions so your agents can stay focused on helping customers.
  • Seamless integration - Works in harmony with Zendesk Support Enterprise and other key business systems.
  • Scalable for growing teams - Easily adapt as your organization expands and your support needs evolve.
  • Built for professional environments - Ideal for companies that demand secure, high-quality customer service solutions.

Together, ZENDESK SUP ENT P/AGENT and Z19Z24101HZ2D create a robust, scalable customer support ecosystem that helps you deliver outstanding service, build long-term customer relationships, and support your team with the tools they need to succeed.

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Zendesk Support Enterprise - Software License - Per Agent - Cloud-Based - Scalable - Multi-Channel - Analytics

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