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Zendesk Support Enterprise - Subscription License - Cloud-Based Help Desk - Advanced Ticketing - Scalable Customer

Mfg # Z19Z24101L01D CDW # 8110833

Software Details

  • Supports up to 500 licensed agents with concurrent session handling and role-based access control
  • Includes 256-bit AES data encryption in transit and at rest with TLS 1.2 secure API endpoints
  • Provides 99.9% SLA uptime with redundant cloud infrastructure and automated failover mechanisms
  • Enables integration with up to 50 third-party systems via RESTful APIs and webhooks for event-driven workflows
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Know your gear

ZENDESK SUP ENT SUB is a powerful, enterprise-grade customer support subscription designed to help your team deliver fast, personalized, and consistent service at scale. Built for growing organizations, this Zendesk Enterprise Support plan gives you the tools and flexibility you need to manage complex support operations while keeping customers happy and loyal.

With ZENDESK SUP ENT SUB, your support team can streamline workflows, reduce response times, and gain clear visibility into every customer interaction. From omnichannel support to advanced analytics, this solution is ideal for businesses that want to elevate their customer experience and drive measurable results.

  • Enterprise-level performance: Handle high ticket volumes and complex support scenarios with robust, scalable infrastructure designed for large teams and multi-department environments.
  • Omnichannel customer support: Manage email, chat, phone, social media, and self-service channels in one unified platform, so customers can reach you wherever they are.
  • Advanced automation & workflows: Use intelligent routing, triggers, and macros to automate repetitive tasks, reduce manual work, and ensure every request reaches the right agent quickly.
  • Customizable support experience: Tailor forms, fields, views, and dashboards to match your business processes, branding, and reporting needs for a more efficient support operation.
  • Insightful reporting & analytics: Track key metrics like response time, resolution time, and customer satisfaction to identify trends, optimize performance, and make data-driven decisions.
  • Collaboration across teams: Enable seamless communication between support, sales, and operations with shared workspaces and internal notes, ensuring customers receive accurate, consistent answers.
  • Secure, compliant platform: Benefit from enterprise-grade security, role-based access controls, and compliance features that help protect sensitive customer data.

By choosing ZENDESK SUP ENT SUB, you empower your organization to deliver a higher standard of customer service, reduce operational friction, and build long-term customer relationships. It's an ideal solution for companies that want to transform their support center into a strategic, customer-centric hub.

Part Number: Z19Z24101L01D

Z19Z24101L01D is the specific product code associated with this Zendesk Enterprise Support Subscription, making it easy to reference, order, and manage within your procurement or IT systems. Using this part number ensures you receive the correct enterprise-level Zendesk support package with all the features and capabilities your team needs.

  • Accurate ordering & renewal: Use Z19Z24101L01D to quickly identify the exact Zendesk Enterprise Support subscription when purchasing or renewing your license.
  • Clear internal tracking: Simplify asset management and internal documentation by associating this part number with your customer support solution.
  • Consistent configuration: Ensure your organization deploys the same, standardized support platform across teams and locations.

Together, ZENDESK SUP ENT SUB and Z19Z24101L01D provide a reliable, scalable, and data-driven customer support solution that helps your business respond faster, resolve issues more effectively, and deliver a superior customer experience across every touchpoint.

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