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Zendesk Guide Pro - Subscription Software License - Cloud Based - Multi User - 1 Year Term

Mfg # A0H8000000PHPIJAAX CDW # 6684126

Software Details

  • Supports up to 500 concurrent knowledge base users with role-based access control and SSO integration
  • Includes 256-bit AES data encryption in transit and at rest with configurable retention policies
  • Provides 99.9% uptime SLA with redundant cloud infrastructure and automated failover mechanisms
  • Enables API throughput of 1,000 requests per minute with JSON-based REST endpoints and rate limiting
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Know your gear

ZENDESK GUIDE PRO SUB is a powerful, easy-to-manage knowledge base solution designed to help your customers find answers quickly while reducing the workload on your support team. Built on the Zendesk platform, Guide Pro gives you the tools to create, organize, and optimize self-service content that actually works for your customers and your business.

With Zendesk Guide Pro, you can turn your support knowledge into a smart, searchable help center that improves customer satisfaction and lowers ticket volume. It's ideal for growing teams that need a scalable, professional knowledge base with advanced management and analytics capabilities.

  • Deliver faster self-service support: Provide a modern, branded help center where customers can quickly find answers to common questions without waiting for an agent.
  • Reduce support tickets and costs: Deflect repetitive inquiries by publishing clear, helpful articles, FAQs, and how-to guides that empower customers to help themselves.
  • Keep content organized and easy to manage: Use intuitive content management tools to structure your knowledge base, assign ownership, and keep articles up to date.
  • Improve content with data-driven insights: Built-in analytics show which articles perform best, what customers are searching for, and where content gaps exist, so you can continuously improve your help center.
  • Support agents with better internal knowledge: Create internal-only articles and workflows that help your support team respond faster and more consistently.
  • Scale with your business: As your customer base grows, Zendesk Guide Pro scales with you, supporting more content, more languages, and more complex workflows.

Whether you're building your first help center or upgrading from a basic FAQ, ZENDESK GUIDE PRO SUB gives you the professional tools you need to deliver a high-quality self-service experience, improve customer satisfaction, and streamline your support operations.

A0H8000000PHPIJAAX is a professional-grade subscription SKU designed to integrate seamlessly into your existing Zendesk environment. This product code represents a robust, enterprise-ready configuration that supports advanced customer service workflows and scalable support operations.

Ideal for organizations that need reliable, flexible support infrastructure, A0H8000000PHPIJAAX helps you unlock the full value of your Zendesk investment by aligning licensing and capabilities with your business needs.

  • Optimized for growing teams: Support more agents, more customers, and more complex workflows without sacrificing performance or reliability.
  • Streamlined subscription management: Use this SKU to standardize your licensing, simplify renewals, and keep your Zendesk environment organized and compliant.
  • Enhanced configuration flexibility: Align features and capacity with your support strategy, whether you're focused on self-service, omnichannel support, or high-touch customer care.
  • Reliable, enterprise-ready setup: Built for organizations that require stability, security, and predictable performance from their customer service platform.
  • Supports long-term scalability: As your support operation evolves, this subscription can adapt to new requirements, additional agents, and expanded service offerings.

By combining ZENDESK GUIDE PRO SUB with the A0H8000000PHPIJAAX subscription, you create a powerful, scalable customer support ecosystem that delivers better self-service, more efficient agents, and a smoother experience for every customer interaction.

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