Skip to Main Content
Notifications
Notifications
CDW Logo

Zendesk Contact Center - License Per Agent - Cloud-Based - Omnichannel Support - Scalable - Analytics Tools

Mfg # A0H8000012456-CUST CDW # 9219927

Software Details

  • Supports up to 250 concurrent agents with configurable skill-based routing and priority queuing
  • Integrates with SIP trunks and VoIP endpoints using TLS and SRTP for secure omnichannel call handling
  • Provides 99.95% SLA uptime with geo-redundant cloud infrastructure and encrypted data in transit
View Tech Specs View More

Know your gear

ZENDESK CONTACT CENTER LIC P/AGENT and A0H8000012456-CUST give your team everything they need to deliver fast, personalized, and consistent customer support across every channel. Designed for modern contact centers, this Zendesk license helps you streamline operations, reduce response times, and create a smoother experience for both agents and customers.

With this per-agent contact center license, you can centralize all customer interactions-phone, email, chat, messaging, and social-into one intuitive workspace. The result is a more efficient support team, better visibility into customer conversations, and higher satisfaction at every touchpoint.

  • Unified customer view: Bring all customer interactions into a single, easy-to-use interface so agents can see history, context, and preferences at a glance.
  • Faster response times: Intelligent routing and automation help ensure customers reach the right agent quickly, reducing wait times and improving first-contact resolution.
  • Omnichannel support: Manage calls, emails, live chat, and messaging from one platform, delivering a consistent experience no matter how customers choose to contact you.
  • Scalable per-agent licensing: Add or adjust licenses as your team grows, so your contact center can scale with your business without unnecessary complexity.
  • Actionable analytics: Built-in reporting and dashboards provide real-time insights into agent performance, call volumes, and customer satisfaction, helping you make data-driven decisions.
  • Improved agent productivity: Guided workflows, macros, and integrated tools reduce manual tasks, allowing agents to focus on meaningful customer interactions.
  • Enhanced customer experience: Deliver more personalized, proactive support that builds trust, loyalty, and long-term relationships.

The A0H8000012456-CUST configuration is tailored for customer-centric organizations that want a reliable, cloud-based contact center solution with the flexibility to adapt to changing needs. Whether you're upgrading from a legacy phone system or consolidating multiple support tools, this Zendesk contact center license helps you modernize your customer service operations with minimal disruption.

Ideal for businesses of all sizes, the ZENDESK CONTACT CENTER LIC P/AGENT and A0H8000012456-CUST combination supports a wide range of use cases-from high-volume call centers to hybrid support teams-while maintaining the security, reliability, and performance you expect from a leading customer service platform.

  • Optimize your contact center operations with a single, cloud-based solution.
  • Empower your agents with the tools and context they need to resolve issues quickly.
  • Increase customer satisfaction by delivering responsive, consistent, and personalized support.
  • Future-proof your support strategy with a scalable platform that grows with your business.

Choose the ZENDESK CONTACT CENTER LIC P/AGENT and A0H8000012456-CUST to transform your contact center into a strategic advantage-improving efficiency, elevating customer experiences, and supporting long-term business growth.

Request Pricing
Add to Compare

Enhance your purchase

Better Together

Current Item
Zendesk Contact Center - License Per Agent - Cloud-Based - Omnichannel Support - Scalable - Analytics Tools

This Item: Zendesk Contact Center - License Per Agent - Cloud-Based - Omnichannel Support - Scalable - Analytics Tools

Call

Total Price: