VMware Support and Subscription Production - technical support - for VMware
for VMware Horizon Enterprise Edition Add-on (v. 7)
does not include vSphere
vCenter and Virtual SAN
emergency phone consulting
response time: 30 min
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.