VMware Service Manager - media

Mfg.Part: VSM-CP-ENG-CP | CDW Part: 2601881 | UNSPSC: 43232804
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$141.99 Advertised Price
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  • English
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VMware Service Manager - media
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Product Overview

Main Features
  • Media
  • English
Reducing the cost of physical infrastructure, improved operational efficiency and customer responsiveness are all benefits that come with properly managed virtualization adoption. However, the rapid adoption of virtualization has also seen the emergence of new management challenges as organizations struggle to control the complexity and abstraction that virtualization technology introduces. As a result, an increasing number of IT organizations are looking to the much needed transition from a technology-centric model to a service-delivery focused approach to provide the visibility and control required to manage their operation as they adopt virtualization.

Leveraging an open and configurable platform and intelligent automation, the VMware Service Manager solution enables IT organizations to deliver service excellence in this dynamic environment with predictive problem resolution, real-time collaborative knowledge management, easy-to-use workflows, seamless integration with existing infrastructure and a powerful federated CMDB.

VS5 5.0 ENGLISH media kit includes: Installation CDs and product manuals (Quick Start Guide, Installation and Upgrade, Configuration and Administration).

VMware Service Manager - media is rated 4.0 out of 5 by 1.
Rated 4 out of 5 by from We've found the Service Desk and Workflow modules to be the most valuable features, but customer-specific tools customization needs improvement. Valuable Features:The Service Desk module and the Workflow module, which is extremely powerful.Room for Improvement:* Graphical User Interface looks a little bit old-school* Way of customizing the tool according to the customers needsUse of Solution:I have four years of practical experience in implementing the tool and providing training to several customers.Deployment Issues:No, if you follow the prerequisites correctly.Stability Issues:No issues encountered.Initial Setup:No, if you follow the prerequisites correctly.Cost and Licensing Advice:The product is not developed anymore in this current version because VMware stopped the development of it. Support is still provide by VMware until 2017. A British company called Alemba will take over the development and support, but the look and feel will be completely different.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-07-21
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