Quick tech specs
  • Extended service agreement (renewal)
  • 1 year
  • response time: 4 h
  • parts and labor
  • on-site
  • for P/N: 21191267
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Veritas Appliance Support Services help keep your systems up and running and your staff working efficiently by providing you with access to a team of experts and support resources.

This item was discontinued on October 06, 2022

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Veritas Standard Appliance Support - extended service agreement (renewal) -

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Veritas Standard Appliance Support - extended service agreement (renewal) - is rated 3.50 out of 5 by 2.
Rated 5 out of 5 by from A very complicated and hard-to-manage solution that has outlived its usefulness and has extremely complicated licensing What is our primary use case? We are currently phasing it out, and we've gone to Rubrik. At one point, we were backing up everything with it, which included physical and virtual NAS. We moved the virtual first and then we started packing the physicals to move them. How has it helped my organization? I used to have a lot of respect for Veritas NetBackup, but over the years, they've lost their focus, and they're just not doing much to improve the product. What is most valuable? It has been around for so long, and it is very in-depth. It has a solution for everything that you can cover. What needs improvement? It was very complicated, and it required a lot of work in terms of management. We have moved to Rubrik. One of the reasons for getting rid of Veritas NetBackup was the fact that at one point, we had the support staff with 12 to 15 people to manage Veritas NetBackup, whereas, with Rubrik, I'm the only one managing Rubrik. There is one more person who works with me mostly due to the fact that in case I'm not around, someone else knows what to do, but I'm the only one who is a full-time manager of Rubrik. The complexity of Veritas required a large staff to manage it. We had daily issues that had to be looked into and resolved. A lot of these issues revolved around Veritas' handling of VMware, which is why first we moved VMware off Veritas. After we did that, we were also able to reduce our staff count. Their licensing is a disaster. It is extremely complicated. In most cases, Veritas themselves can't understand their own licensing. For how long have I used the solution? I have personally used Veritas NetBackup for 15 to 20 years. In my current organization, it has been ingrained for quite some time. They have been using it for quite some time, but I have been here for only three years. What do I think about the stability of the solution? Dependability was lacking quite often because we were not getting the support for the support cases. What do I think about the scalability of the solution? It has scalability. How are customer service and technical support? We were not getting proper support for the support cases that we were opening. Some of that came down to the fact that they knew we were leaving. It was more like, "Yeah, you're already on your way out the door. So, we'll look at that when we look at it." It wasn't like, "You're a happy customer, and you're going to be staying around. We need to make sure we keep you happy." Typically, you need to escalate before you get to anyone helpful. How was the initial setup? It had been installed long before I joined. What was our ROI? At some point, it did provide ROI, but over the years, Veritas has not continued to put enough effort into research and development. As a company, they're focusing on other products and really not managing the backup software very well. What's my experience with pricing, setup cost, and licensing? It was on a yearly basis. During the annual review, when we asked them about our licensing, they couldn't explain it. For example, we had reduced by a factor of 40%, but our license only dropped by 5%. We would then ask Veritas people if we've reduced this much and shut down these servers, why has our license changed so less? They were never able to give us a straight answer. They weren't able to say, "Well, you're using this, and this is more expensive." In many cases, as we reduced our capacity and what we were using with Veritas NetBackup, our licensing actually went up, and they were often unable to explain why. Which other solutions did I evaluate? We also looked at Cohesity and decided to go with Rubrik. Rubrik was just simpler and easier to manage. As a result, we went from 12 to 15 members staff to 1 member. What other advice do I have? I honestly don't feel that Veritas NetBackup is forward-thinking. There are a lot better options to implement at this point. I would not suggest Veritas NetBackup to anyone at this point. It is not being managed properly. Veritas needs to come out with a completely new product and break away from the old. They've basically been continuing to update the same product since the eighties. It is time for them to more or less move to a more forward-thinking. They need to be more in-line with how the environments work today. It has outlived its usefulness in all honesty. They would honestly be better off by re-inventing Veritas NetBackup than trying to fix what's broken. I would rate Veritas NetBackup a three out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2021-03-16T00:00:00-04:00
Rated 5 out of 5 by from Excellent solution for backups with valuable file storage What is our primary use case? Our primary use case for this solution is for storage and backups of VMs on-premises to tape. What is most valuable? The Dedup and file storage is great and very valuable. What needs improvement? The licensing costs could be more affordable. For how long have I used the solution? We have been using this solution for approximately ten years. What do I think about the stability of the solution? The solution is stable. What do I think about the scalability of the solution? The solution is scalable. About 20,000 users use the solution in our organization. How are customer service and support? I rate customer service and support an eight out of ten. How would you rate customer service and support? Positive What about the implementation team? Implementation was in-house. What was our ROI? We have seen a return on investment. What other advice do I have? I rate this solution a ten out of ten. The solution is good but can be improved by making the licensing costs more affordable. Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-10-04T00:00:00-04:00