Upstream Works for Finesse Premium Integrations Works - license - 1 license

Upstream Works for Finesse provides a single agent desktop and intuitive, unified management of all channels, voice and digital, and all interactions. With enhanced visibility and deeper insights across all channels, agents can provide more personalized customer engagements and business leaders can make more informed decisions about their contact center operations. With integration across systems, platforms and existing applications, organizations can maintain and extend the life and business value of their legacy investments.