Upstream Works for Finesse Digital Works - license - 1 license
$1,395.99
Mfg # UWF-FLX-DWORKS
CDW # 7524508
Know your gear
Upstream Works delivers customer service excellence to the Cisco Collaboration platform with omnichannel agent desktop simplicity, seamless integrations and management reporting and analytics.
Upstream Works for Finesse (UWF) provides an enhanced Agent Desktop with knowledge and unified management of all channels, voice and digital, and all interactions. With integration of all data, business applications and CRMs, agents are empowered with context-data and deeper insights to deliver personalized customer engagements and business leaders can make more informed decisions about their contact center operations.
UWF enhances Cisco Finesse with user friendly gadgets providing a single, consistent and continuous agent interface for all customer interactions. UWF is certified and works on all Cisco platforms: UCCE, PCCE, UCCX, HCS and WxCCE and can be deployed in the cloud or on premise. Built upon 15 years of transformative contact center implementations, UWF improves agent and customer experience while leveraging and integrating with existing technology investments.
Upstream Works for Finesse (UWF) provides an enhanced Agent Desktop with knowledge and unified management of all channels, voice and digital, and all interactions. With integration of all data, business applications and CRMs, agents are empowered with context-data and deeper insights to deliver personalized customer engagements and business leaders can make more informed decisions about their contact center operations.
UWF enhances Cisco Finesse with user friendly gadgets providing a single, consistent and continuous agent interface for all customer interactions. UWF is certified and works on all Cisco platforms: UCCE, PCCE, UCCX, HCS and WxCCE and can be deployed in the cloud or on premise. Built upon 15 years of transformative contact center implementations, UWF improves agent and customer experience while leveraging and integrating with existing technology investments.