Scale Computing Support and Maintenance - technical support - for Scale Computing/Leostream Virtual Desktop (VDI) - 1

Maintenance and Support includes three vital elements: 24/7 phone and email support, HyperCore software updates, and hardware replacement for HC3 appliances.

Expert ScaleCare Support Engineers are on-call 24/7 with help for any support issue. Scale Computing knows the whole system inside and out and that helps its engineers troubleshoot and resolve issues quickly.

Scale Computing provides vital updates to the HyperCore operating system and hypervisor for both security enhancements and new features and functionality. All updates and new software features and functionality in HC3 are available at no extra cost to HC3 systems under active Maintenance and Support Agreements.

Customers under active Maintenance and Support Agreements have access to hardware replacements that are shipped next business day.