Quick tech specs
- 50" Diagonal Class (49.5" viewable)
- Neo QLED
- Tizen OS
- HDR
- graphite black
- QN90D Series LED-backlit LCD TV
- Smart TV
- 4K UHD (2160p) 3840 x 2160
- Quantum Mini LED
Know your gear
Discover an exceptional viewing experience with the Samsung QN50QN90DAF, a television that redefines visual and audio quality. This 50-inch Neo QLED TV boasts Quantum Mini LED technology and Quantum Matrix Technology, delivering exceptional picture quality with vibrant colors, deep blacks, and detailed images in 4K UHD resolution. The immersive audio experience is powered by features like 360 Audio and Adaptive Sound Pro, ensuring clear sound that envelops you in every scene.
Connectivity is a breeze, thanks to Bluetooth 5.2, LAN, Wi-Fi, and multiple HDMI and USB ports, making it easy to connect all your devices. The built-in intelligent assistants - Alexa, Bixby, and Google Assistant - offer a seamless interface for voice control, while IoT compatibility adds a layer of smart functionality. For gamers, the TV is equipped with FreeSync Premium Pro and Game bar, providing a smooth and immersive gaming experience. With its sleek, bezel-less design, this TV is not just a technological marvel but also a stylish addition to any room.
Connectivity is a breeze, thanks to Bluetooth 5.2, LAN, Wi-Fi, and multiple HDMI and USB ports, making it easy to connect all your devices. The built-in intelligent assistants - Alexa, Bixby, and Google Assistant - offer a seamless interface for voice control, while IoT compatibility adds a layer of smart functionality. For gamers, the TV is equipped with FreeSync Premium Pro and Game bar, providing a smooth and immersive gaming experience. With its sleek, bezel-less design, this TV is not just a technological marvel but also a stylish addition to any room.
Enhance your purchase
Samsung QN50QN90DAF QN90D Series - 50" Class (49.5" viewable) LED-backlit L is rated
4.40 out of
5 by
66.
Rated 5 out of
5 by
Melvie from
For an old lady, the picture is fantastic.
The picture is so bright and clear. I have macular degeneration and it is difficult to watch T V on my old set. It is a new brilliant vision for an old lady. I am still learning all the available features.
Date published: 2025-10-20T00:00:00-04:00
Rated 5 out of
5 by
Charlie from
Great TV for a bright rooms
I was looking for a Frame, but due to the high price selected this one instead.
To be honest, I think it was the best decision I made.
This is a really great TV for high incidence of light (I have 4 windows against it), it's not perfect of course, but it's doing a great job. It keep really well the contrasts.
My main usage is YT and games, and when I am not using, we put cool art works to match with our home style.
Date published: 2025-10-20T00:00:00-04:00
Rated 5 out of
5 by
NEOQLED from
High Quality Features
The picture and most features are excellent but I've had issues in particular when trying to select a saved favorite channel. Often when I select it the TV won't change to the channel. Then if I select a favorite above or below the one previously selected it goes to that channel and if I select channel up or down to get to the original channel choice than the tv goes to that channel. It's an inconvenience, but hopefully it doesn't continue to happen. Otherwise once I got used to the new remote and can do quite allot of functions.
Date published: 2025-12-05T00:00:00-05:00
Rated 5 out of
5 by
Notasurveyfan from
Better than the old TV.
Our old TV was good for ten years. The top half of the screen began to darken so we replaced it. The picture sharpness is amazing. The electronics that connect to the internet are so much better than our old TV. I expected improvements but I couldn't imagine this. The TV manages the apps I have much better. I am thinking of buying another.
Date published: 2025-12-05T00:00:00-05:00
Rated 5 out of
5 by
Samsungfan from
Samsung Neo QLED TV
I bought the TV in May and had a little difficulty using the Samsung remote to connect to my cable system. After that it was a snap until I tried using my cable guide. I finally go that working and it it worked very well without connecting it to my Bose speaker system which is old. However, I figured it out via google searches how to connect my Bose system even after reviewing the online manual and website several times!! I do believe there should be a better manual even when first setting the TV up at home. I now do enjoy it but I do not like it lagging in showing the cable station it is set on. It always goes to the Samsung main TV site! So one has to wait until it shows the cable station that is set. I love the apps easily shown and its ability to stream. The color is great!
Date published: 2025-12-06T00:00:00-05:00
Rated 5 out of
5 by
joytotheworld76 from
This tv has lots of features
Really like the font that can be increased for people with vision issues. The sound is pretty good also I noticed that if there is other noise in the room the Tv will increase its sound so you can hear it. There are lots of thing I have not tried yet.
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Date published: 2025-12-21T00:00:00-05:00
Rated 5 out of
5 by
Rubysmom from
Great picture and sound
I actually have 4 Samsung tv's in my house. Yeah I'm kinda fond of Samsung. Always have a nice clear picture, and my couch seat even has me looking at an angle. The remote is nice and small without all those buttons you never use. We have stream YouTube TV. Easy to set up.
Date published: 2025-09-05T00:00:00-04:00
Rated 5 out of
5 by
Bugtussell from
I like the QN90D for the 144hz game mode.
The picture quality is a nice step up from the Vizio I was using, at just 120hz! No black square artifacts or blooming when I watch videos ! The colors are more vibrant and the brightness is better. The sound is good, even without a sound bar, I was surprised. The Q Symphony option is good if you match the TV with a sound bar that supports Q Symphony! Tv and sound bar speakers work together! Sounds nice.
Date published: 2025-06-20T00:00:00-04:00
Rated 5 out of
5 by
wlopatin from
The Best Picture
The TV has a really great picture and sound. I did not need to make any adjustments just the defaults were fantastic. The only issue for me is the very simple remote; for example: there is no numeric pad so selecting a channel to watch is complicated and takes many pushes. Since we watch via the cable box, the voice part of the remote is useless as well.
Date published: 2025-06-20T00:00:00-04:00
Rated 5 out of
5 by
djbaylis72 from
Excellent TV
Purchased this to upgrade our older 50 inch Samsung TV. We have been most pleased with the performance and ease of installation.
Date published: 2025-08-22T00:00:00-04:00
Rated 5 out of
5 by
Ssmsung from
Nothing but Samsungs
It is so good I purchased another one for a different room.
Date published: 2025-12-20T00:00:00-05:00
Rated 5 out of
5 by
EasternTransplant from
High quality picture and sound
The ultra high definition version we purchased provides a picture that almost looks like 3D and the sound of the built in speakers meant we did not need to use the sound bar that we have.
Date published: 2025-08-19T00:00:00-04:00
Rated 5 out of
5 by
Jimb1000 from
Wonderful picture
Love this tv. Watch a lot of Youtube videos, classic movies etc. Use both cable & Blu-ray. Pic is very sharp & clear with great colors.
Date published: 2025-08-20T00:00:00-04:00
Rated 5 out of
5 by
Notahappycamper from
piece of junk
Can’t download from the App Store, quit working after 4 months
Date published: 2025-03-21T00:00:00-04:00
Rated 5 out of
5 by
Jstsue1 from
Picture Vivid and clear
I’ve been a Samsung user for years and I have never had a complaint about the quality of your product. I have a 75 inch and a 50 inch and the picture quality is awesome.
Date published: 2025-03-21T00:00:00-04:00
Rated 5 out of
5 by
Drbetts from
Like the first one, bought two more.
Bought the Q90 65 inch and enjoyed the picture and quality so much we purchased the 55 & 50” same model for other areas of the house.
We did also purchase a Samsung sound bar to complete the experience with the 65inch.
Date published: 2025-05-05T00:00:00-04:00
Rated 5 out of
5 by
PatrickE from
Excellent Television
If you're looking for a top-tier TV that pops in a bright room, the Samsung QN90D is a fantastic choice. The picture quality is awe-inspiring—colors are vibrant, blacks are deep, and everything looks super sharp, whether watching movies, sports, or video games. Gamers will love the smooth 144Hz refresh rate and super low lag, plus the Game Bar makes settings easy to tweak on the fly.
The TV is sleek and modern, with a slim profile that looks great on the wall or a stand. Sound is better than most built-in TV speakers, though pairing it with a soundbar will give you that complete theater feel. It's easy to use with built-in apps and voice control, though it doesn't support Dolby Vision, which some brands do.
Overall, the QN90D is a powerful, future-ready TV that's perfect for everyday entertainment, gaming, and movie nights—and it looks as good as it performs.
Date published: 2025-05-05T00:00:00-04:00
Rated 5 out of
5 by
Franco from
Great picture
Picture quality is awesome. Use it for Netflix and YouTube TV viewing.
Date published: 2024-12-05T00:00:00-05:00
Rated 5 out of
5 by
jetguat from
A great picture with great feature
Have a cabin that has satellite Internet. Having a smart TV can be useful to pass the time. I've only used Samsung TVs for the past 15+ years.
I personally find them to be reliable, and if high quality. I don't look for bargin models, but not top of the line either. 2nd tier usually. they have suited me with awesome combination of quality, features, and value.
Pros:
- picture quality
- sound quality
- built in features
- simple but solid remote
- easy install and setup
Cons:
- cost (but quality isnt cheap, so it's hard to claim it's a con)
Would I recommend to others: Yes
Would I purchase again: Yes
Date published: 2024-12-27T00:00:00-05:00
Rated 5 out of
5 by
Alexmp959 from
It has great features.
I used it or gaming, movies, entertainment, education, staying informed about current events in the world, and for relaxation.
Date published: 2024-12-28T00:00:00-05:00
Rated 5 out of
5 by
bdbeach63 from
This tv has all the best features!
Has a great picture! Everything streams flawlessly!
Date published: 2024-12-29T00:00:00-05:00
Rated 5 out of
5 by
Jem24Sport from
Smart Tv First
I love it. It is a great picture. It is so nice to watch sports on the new tv. Beautiful picture. I love it!
Date published: 2024-12-28T00:00:00-05:00
Rated 5 out of
5 by
ElectroTom from
Video died after,2 weeks, picture was mediocre.
I bought this set in early December 2024. The picture is OK, but not as good as I was hoping for. I was watching an early morning news show at 6 am, and all of a sudden, the screen turned black. The sound stayed on. I fooled with the remote, the HDMI cables, cable boxes, inputs, nothing. I noticed that when the set turned off, it no longer displayed the thin, horizontal white line it usually did. This confirmed the video was gone. I returned it to the store. Bought an OLED TV of a different brand—much better picture. We'll see how that one lasts. A real disappointment. I have many Samsung TV in my house, this one was a bust.
Date published: 2025-01-04T00:00:00-05:00
Rated 5 out of
5 by
Brigida from
Beautiful colors.
Very happy with my new TV. We are glad we bought it.
Date published: 2025-02-05T00:00:00-05:00
Rated 5 out of
5 by
Gobig10 from
Great picture
Great picture. The only reason not giving 5 stars, is main menu is not as user friendly as an older crystal uhd I have, the simplicity of the remote is great. When tv goes to main menu the previous app or downloaded apps themselves are not easy to find. Maybe it’s user error but two people trying to locate their and having difficulty would seem otherwise. Overall satisfied with purchase and would purchase again.
Date published: 2024-05-21T00:00:00-04:00
Rated 5 out of
5 by
gprossco from
Easy setup!
We really like this TV. The menu and control are easy to use and the picture is really clear and bright!
Date published: 2024-05-20T00:00:00-04:00
Rated 5 out of
5 by
Mhonda Ka64 from
A Great Show of Ingenuity
A very good product makes TV watching special and offers excellent quality service and entertainment
Date published: 2024-06-15T00:00:00-04:00
Rated 5 out of
5 by
MagicDesigns from
Very Pleased Overall
Great Design & Picture - Wish there was better documention on samsung online system - our last three tv have been Samsung due to their outstanding design and interface system
Date published: 2024-06-03T00:00:00-04:00
Rated 5 out of
5 by
BrandonS from
Perfect Gaming TV
Bought this TV for my girlfriend to game on and she is obsessed with it. We use it with our PS5 and Nintendo switch and on the PS5 the true 120hz is amazing. The colors are so vibrant and the response time is crazy accurate. Best purchase ever!
Date published: 2024-06-19T00:00:00-04:00
Rated 5 out of
5 by
TheSonyTV from
"Stunning 4K Picture Quality in a Compact 50-inch.
Samsung 50-Inch 4K TV Review: Stunning Clarity and Performance
I recently purchased the Samsung 50-Inch 4K TV, and I’m beyond impressed with its performance. The picture quality is absolutely stunning, with sharp, vibrant colors and crisp detail in 4K content. Whether I'm watching movies, gaming, or streaming shows, the visuals are incredibly clear, and the HDR brings a whole new level of depth.
The size is perfect for a living room or bedroom – not too big, but still delivers an immersive viewing experience. The sound quality is decent for a flat-panel TV, though I’d recommend adding a soundbar for a richer audio experience. The TV's smart features are also intuitive, with fast app loading and seamless connectivity with streaming services like Netflix and Disney+.
Overall, this Samsung 4K TV offers great value for the price, providing excellent picture quality and smart features in a sleek, affordable package. If you're looking for a high-quality TV that delivers on both style and performance, this is a solid choice.
Date published: 2025-03-29T00:00:00-04:00
Rated 5 out of
5 by
MissMissy from
A really nice bedroom television!
I purchased this Samsung TV for my spare bedroom. It's the perfect size for what we needed and it has a beautiful picture with lots of brilliant colors. I wouldn't expect anything less of Samsung. This company is hands down my favorite for all my electronic needs. I appreciate the fact that I can get a Samsung in almost every field that I am searching in. I even buy the Samsung boxes to plug my Samsung devices into. I am always happy to share my experiences with others, in hope that they will all explore Samsung the way that I have.
Date published: 2025-03-30T00:00:00-04:00
Rated 5 out of
5 by
Gift4NotNewlyweds from
Amazing TV with unbelievable depth
I bought this TV as a 30th marriage anniversary gift for my Aunt & Uncle in Utah. I visited them 2 weeks ago, and finally got to see it, and now I'm jealous! The blacks are deep with no pixelation, the brights aren't washed out at all, there's no pixel striations in high or low contrast scenes. A premium TV for a premium celebration! Maybe it's time I upgraded the 40" Samsung I have....
Date published: 2025-03-27T00:00:00-04:00
Rated 5 out of
5 by
NANA1210 from
Awesome feature
It's makes my experience great with the awesome resolution. It's more entertaining.
Date published: 2024-11-21T00:00:00-05:00
Rated 5 out of
5 by
drpoppe from
6th Samsung & best yet
I’ve been buying Samsung televisions for years now and my most recent purchase of a Samsung Qled 4k is the best yet. The sleek design and thinness give the impression of a floating screen. The image with its beautiful definition, striking colors and sharp contrast is stunning. I’ll definitely never buy another television other than Samsung and I highly recommend that others do the same.
Date published: 2024-04-23T00:00:00-04:00
Rated 5 out of
5 by
Jester from
Such an amazing picture!
I decided to upgrade my AU8000 to the QN90D and WOW I am impressed!
Out of the box the picture is amazing! The colors are vibrant and the blacks are black. I love that there's an option to do a smart calibration using the Smartthings app on my phone. There are two calibration modes: Basic mode: A quick and simple option that adjusts picture quality in 15–30 seconds. Professional mode: A more detailed option that takes about 5–8 minutes to optimize the picture For more accurate results, you can use a tripod in a dark room. These calibrate the movie picture mode and the difference it made was astounding.
I mainly purchased this to up my gaming experience. I have a PS5 and wanted to take advantage of the 120hz refresh rate. The game mode option of the TV optimizes the TV settings and refresh rates for all my games. There's a bunch of different setting options depending on the type of game you're playing that also makes my games feel brand new.
The QN90D has great sound because of the upgraded speakers. But I have the Samsung Q600C soundbar with the rear SWA-9200S speakers and use the Q Symphony setting and my games and movies in Dolby Atmos are so emersive I feel like I'm in the middle of the action!
Wether you are looking to upgrade your movie watching or gaming experience I'd totally recommend this TV to you!
Date published: 2024-12-18T00:00:00-05:00
Rated 5 out of
5 by
Taylor from
Has an awesome picture
I stream everything on this TV the picture quality is amazing
Date published: 2024-12-24T00:00:00-05:00
Rated 5 out of
5 by
darkblade from
Mostly Great Tv
Overall its a pretty good tv. My only complaint is the UI is a little bit confusing.
Date published: 2024-06-29T00:00:00-04:00
Rated 5 out of
5 by
Tamtam252 from
Love my tv
I cannot say enough good things about this t.V.
The clarity Yes?
The best I've seen in a TV.The sound is amazing. Talk about.
Bank for your buck. I love my samsung
Date published: 2024-07-09T00:00:00-04:00
Rated 5 out of
5 by
SamsungSC from
Great TV, new OS home screen isn't great
The TV itself is great. Decent sound without an additional soundbar, great picture, easy to wall mount, mild direct light glare. Great Samsung quality for the price.
That said...
The new OS changed the home screen and it's less convenient than the previous version. When you press the home button on the remote, it cuts off what is playing and opens a completely different screen. It no longer opens the pop-up bar at the bottom of the screen while allowing the TV to keep playing simultaneously. The new home screen has a very small, icon-sized "recently played" window, but that window stops as soon as you start to navigate the home screen Definitely more steps, more convoluted, and less user friendly home screen setup.
Date published: 2024-08-21T00:00:00-04:00
Rated 5 out of
5 by
Calvalenis from
Almost perfect
It’s a great TV with impressive image quality and excellent brightness, making it a worthwhile investment. I especially enjoy watching movies and sports on it. However, the Tizen OS can occasionally lag, slightly affecting the overall experience. Thankfully, I know the upcoming software updates will resolve this issue and improve the performance.
Date published: 2024-10-15T00:00:00-04:00
Rated 5 out of
5 by
Gary from
High Quality product
I purchased this TV about a month ago and have been very happy with it. The picture quality is first class and the added features are very good. I was surprised at the number of games that were available and have taken advantage of some of those.
Date published: 2025-02-20T00:00:00-05:00
Rated 5 out of
5 by
Tito frito from
wish for better color accuracy like my 2018 sled
its nice. not as punchy or brightness like my 2018 qn sled 49 inch. the blacks are really black which I'm impressed . blacks are comparable to old tv color accuracy and brightness is off a little bit so I'm trying to get used to it. it does wonderful with cartoon movies on certain settings like movie or eco. but gets washed out in dynamic or standard mode which is disappointing compared my 2018 sled I gave away . now it it was color accurate in all settings like my old sled then this would be the ultimate Neo led. unfortunately to get. that better crisp picture of the Neo qled tech you would have to get into the bigger more expensive size 8k models and spend a fortune because they dont make smaller 8k Neo qled.
Date published: 2025-02-20T00:00:00-05:00
Rated 5 out of
5 by
Robert from
I am satisfied with my 50 inch.
Two weeks in with mounting to the wall and watching. My thoughts, A printed owners manual would be great. The system has a learning curve for those of us that have never own a smart tv. My last tv was a purchased in 1996. The box arrived with the bottom of the box taped seem was half way open. There was a hold in the top side of the box. This was the rear side of the TV. And the box was dusty to where my hands turned black when handling the box. I prayed that all was good with the set.
The color is fantastic. I am getting use to the screen size, a 50”. Sound could be better. I must invest into a sound bar soon. Wished we had a few of the cable news stations Like FOX Cable / Fox Nation. There are plenty of stations with Samsung tv+ to keep you busy. Some nights I have to go to bed without watching a show, for I had spent my time going through channels lookin at what is playing. One movie that is not present was - John Wayne and the Fighting Seabees, unable to find it. Another tv show not being able to locate is All in the Family. The Jeffersons, Stanford and Sons are on multiple channels.
Overall at this time I am satisfied with my purchase. I would recommend this tv.
Date published: 2025-02-20T00:00:00-05:00
Rated 5 out of
5 by
Stop from
All titles
There's not enough free stuff to watch. Plus I don't like the shows you offer.
Date published: 2025-02-26T00:00:00-05:00
Rated 5 out of
5 by
Chasbo from
Not quite there
TV is great!! However I was promised they would haul away my old set. It was delivered via UPS and the driver just laughed and said they don’t do that. Cost me $50.00 to haul away and I would like to be reimbursed. I realize this won’t happen because you’re a huge company and I’m a 80 year old disabled combat veteran living on social security. But I can hope!!
Date published: 2025-02-20T00:00:00-05:00
Rated 5 out of
5 by
Travelbuff from
A visual escape
Love our New TV! The picture is vibrant and the dimensional depth makes you feel like you’re right in the ‘room!’ Highly recommend!
Date published: 2025-03-20T00:00:00-04:00
Rated 5 out of
5 by
Jle2354 from
Great tv with super picture
Very good tv , only thing it needed was a good sound bar
Date published: 2025-03-20T00:00:00-04:00
Rated 5 out of
5 by
SFGiantsFan from
The Perfect TV My Family
After reading reviews and looking at multiple TV models we settled on another Samsung model that fit our needs and desires. We started with the fact that we were limited in size to a 50" screen due to the built-in cabinetry we had available for placement. The QN90D Samsung Neo QLED 4K TV delivers the high-quality imaging we have sought as a replacement for our older model. The 120 hz refresh rate has really been a welcome addition to our viewing pleasure, both in sports and gaming. I love the 4k upscaling feature that really enhances the viewing pleasure. The Dolby ATMOS addition has really enhanced the realism of the sound. We added a new Samsung sound system, and we are now thoroughly enjoying our new TV immensely.
Date published: 2025-03-20T00:00:00-04:00
Rated 5 out of
5 by
Snallfry242 from
This product has nice displays
It does good but does lag often as far as software
Date published: 2025-04-08T00:00:00-04:00
Rated 5 out of
5 by
PattiM from
This is a fantastic TV!!!
I purchased this TV to basically watch movies through the various streaming platforms. I’m so impressed with the picture quality. The rich colors and clarity of the picture cannot be surpassed! I’m extremely happy with my purchase of this Samsung NEO QLED!I bought this TV primarily to watch movies through various streaming platforms. I’m thoroughly impressed with the picture quality. The rich colors and clarity of the picture are simply unmatched! I’m incredibly satisfied with my purchase of this Samsung NEO QLED!
Date published: 2025-04-19T00:00:00-04:00
Rated 5 out of
5 by
Not lucky from
They fib
Said they would haul my old tv away. New tv was delivered by UPS and the driver laughed. Cost me $50.00 to take it away. Left message they still haven’t contacted me (2 weeks) however the tv is very good, great picture.
Date published: 2025-03-04T00:00:00-05:00
Rated 5 out of
5 by
ChuckN from
Third Samsung TV in house.
This was the third Samsung TV in my house. I also have a 4K QN90A and a 4K S95C. The Qn90D has a great picture, less colorful than the S95C, but better for a bright room. The Tizen OS is great to work with once you get used to it. I have no regrets and highly recommended Samsung TVs.
Date published: 2025-03-06T00:00:00-05:00
Rated 5 out of
5 by
none from
features are ok,
We purchased a Samsung TV in August 2024:
Model # QN50QN90DAF
Model Code # 0N550QN90DAFXZA
Type # QN50QN90D
We a re now experiencing dark horizontal screen lines. We tried to correct this following various online .recommendations . None have resolved the problem. How do we fix this? are there any warrantees?
Date published: 2025-03-05T00:00:00-05:00
Rated 5 out of
5 by
Hawkeye from
Great features.
I purchased my Samsung 50" QLED TV just a little over a month ago and we love it. The picture is beautiful and the Samsung sound bar just tops it off. So happy with our TV and sound bar purchases.
Date published: 2025-03-05T00:00:00-05:00
Rated 5 out of
5 by
Ron s from
Great picture
Top quality TV ?? with enough bells ?? and features ??. Like Samsung products ??
Date published: 2025-03-05T00:00:00-05:00
Rated 5 out of
5 by
Krish from
Worst customer service
Do not purchase TV mounting services from Samsung, delivery team is very rude when they call. They ask you to remove old tv and mount even you have haul away service added in your order. Better to get it done by your local provider, they do a very good job.
Date published: 2025-06-19T00:00:00-04:00
Rated 5 out of
5 by
Q90Love from
Searching for the best
I did a Lot of research before making my final decision on the brand. Everything pointed to this model. My Q90 is one of the Best tvs out there. It has Everything in it and the picture is fabulous. I am very satisfied with my purchase.
Date published: 2025-07-17T00:00:00-04:00
Rated 5 out of
5 by
TVgoat from
TV Delivers - Customer Service Does NOT
I frequently have purchased Samsung TVs because of their value to performance. Unfortunately, this has been a long, frustrating, and entirely avoidable experience. I initially connected with a Customer Service Chat Representative via your website who was helpful in recommending TV options. As part of that conversation, they informed me that if I purchased a TV, I would be eligible for a free extended warranty, and instructed me to message again after the purchase to have it added. The following day, I purchased the TV and followed up multiple times through chat—receiving no response. When I was finally able to connect with a different representative, I was told the promotion had expired. In reality, I had met the purchase deadline; the only reason I missed the warranty addition was due to the initial representative not responding. The case was escalated to a Supervisor, who told me they were not authorized to add the warranty, and that any request for approval would likely be denied. The Supervisor did follow up via email and instructed me to reply once the TV arrived to confirm it was in good condition. At that point, I was told I could potentially receive a portion of the cost back or a gift card as a courtesy for the poor experience. Unfortunately, the delivery itself added further concern. The TV was delayed after being rerouted by UPS. When it finally arrived, I witnessed the driver handling the packages roughly, and the TV box was clearly damaged—dirty, scratched, corners smashed in, and most of the top tape ripped open. Inside, the Styrofoam was cracked throughout. I was surprised (and relieved) to find the TV still worked. I replied twice to the Supervisor’s email with no response. I eventually called and spoke with another representative who again could not help. After being transferred, a different Supervisor reiterated they could not honor the warranty, but offered either a refund or a gift card. I chose the gift card, only to find that the item I had planned to purchase with it had jumped in price from $150 to $349—making it no longer worthwhile. In the end, I accepted the partial refund, which was $134 less than the value of the warranty I had originally been promised. More than two weeks later, this process has gone from being a factor in my purchasing decision to a reason I am now hesitant to consider Samsung products in the future. I had genuinely wanted the warranty for peace of mind—especially after witnessing the delivery condition—and I feel let down at every point of this interaction. I hope you will review this experience seriously and take steps to improve communication, accountability, and follow-through in your support process.
Date published: 2025-07-22T00:00:00-04:00
Rated 5 out of
5 by
RASEDUR from
Clearly picture
Very good sounds and pictures quality is very good
Date published: 2025-07-30T00:00:00-04:00
Rated 5 out of
5 by
Samsung from
Excellent Quality TV
Love my new TV i purchased made from Samsung! Picture is amazing and the TV speaker is incredible for listening from the TV rather then off of a soundbar. I have always purchased Samsung products and will continue to do so and recommend them to anyone!
Date published: 2025-07-30T00:00:00-04:00
Rated 5 out of
5 by
TotalStreamer from
Superior black tones and contrast
Used mostly for streaming movies and watching broadcast TV. I have had 7 series samsungs in the past that have delivered fantastic picture but this 90 series is in a whole new class of excellence in terms of image quality and robust features
Date published: 2025-07-30T00:00:00-04:00
Rated 5 out of
5 by
Love2WatchTV from
I love the vibrant colors of each frame.
The black and dark scenes are amazing. The ease and remote usage allows you to access every aspect quickly.
Date published: 2025-07-30T00:00:00-04:00
Rated 5 out of
5 by
Misammi from
My samsung
It works and looks great i love my samsung. I have recommended samsung to my family and friends so they too could enjoy the products as much as I do.
Date published: 2025-09-28T00:00:00-04:00
Rated 5 out of
5 by
Cap747 from
Great picture
I think that a instruction manual would be mandatory to be included for the quality of the product!
Date published: 2025-10-14T00:00:00-04:00
Rated 5 out of
5 by
Sixer24 from
Perfect TV for gaming console
I own this Samsung Neo Qled 50" to play on a PS5 pro, and it performs just perfect. Since TV panel runs smoothly on the PS5 and I also love the contrast on the colors. It's just perfect for our day to day.
Date published: 2025-12-27T00:00:00-05:00
Rated 5 out of
5 by
Deeballs from
Great picture
We really like the new tv, it has a great picture and with new sound bar sounds great.
Date published: 2026-01-05T00:00:00-05:00