- Technical support
- for WebTrends Analytics Commerce Package (v. 8)
- 20 million page views per year
- phone consulting
- 1 year
- response time: 1 h
In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.