Plantronics EncorePro HW530 - headset is rated4.33 out of5 by6.
Rated 5 out of 5 bySomePhoneGuy from Good headset with unforgivable design flawsI want to like this headset. Sound comes through clear. Voice goes out clear. It WANTS to be a good headset. I hate to wax poetic about the Mirage headset that this replaced, but it just worked. These function, but my experience (shared below) makes it really seem like a downgrade in quality. There is at least 1 serious design flaw. I have bought 20+ for the company I work for and (not exaggerating) probably 80% of them have broke in the exact same place within 3 months. At first I thought it was a rough end-user. Then it happened to me. Then it happened to another person and another. Just through the normal day-to-day operation of the headset. The weak point is a thin piece of plastic that connects the rubber earpiece to the plastic part that connects to the headset itself. I can give the user a replacement part. The problem is it just breaks in another couple of months. I've resorted to super-glueing them back together, which seems to be holding up longer than the actual parts.
Date published: 2018-09-13T00:00:00-04:00
Rated 5 out of 5 byConsumerPete from Functions great, wears loose.The headset WORKS great, but the ear piece doesn't feel secure against the ear and often feels like it may fall off while wearing it. I'd recommend this for users who need to use it occasionally. [This review was collected as part of a promotion.]
Date published: 2019-06-06T00:00:00-04:00
Rated 5 out of 5 byBBend from Very comfortableI have been using this model for about 3 months and love how comfortable it is on my ear.
Date published: 2015-04-28T00:00:00-04:00
Rated 5 out of 5 byPEH Bos from Great headset- poor ear clipHeadset is great and does everything very well- light, good sound, goo micro phone. The problem is the ear clip- breaks very esily and I can't find a replacement- Plantronics doesn't make it easy to find replacements parts- buying a whole new headset is easy but expensive.
Date published: 2018-10-31T00:00:00-04:00
Rated 5 out of 5 byjmcb from Quality headsetI've worn this headset for about 2 years now and have only had to replace the padding since it has worn out. I prefer to use the over the head piece personally. I have never had any issues with this item. The quality is amazing. The sound is perfect and it doesn't hurt my ear. I wear glasses and the over the head piece doesn't get in the way either.
Date published: 2019-07-12T00:00:00-04:00
Rated 5 out of 5 byLaWorker from GreatWe have these at work. At first I did believe it fit rather loose, after messing around with it, I did then realize you can fold the ear loop so that it fits more tightly. Just be careful not to fold the top of the ear loop as it is the slimmest and most fragile part. I do wish that part was stronger as both my ear loops have broken in the same spot (not due to folding). Besides that it is great.
Date published: 2018-01-07T00:00:00-05:00
Rated 5 out of 5 byViper27 from Amazing comfort!I've been wearing this headset now for 5 days Straight 16 Hours a Day and with MiÃ±or adjustments here and there I'm perfectly fine with wearing this piece for years to come.
Date published: 2014-12-31T00:00:00-05:00
Rated 5 out of 5 bycallcenteremployee from nullGood headset overall. Had to be replaced when the Quick Disconnect connector wore out after about 10 months of use in a call center, however (little/poor/no sound came through).
Date published: 2018-01-30T00:00:00-05:00
Rated 5 out of 5 byJunebug from Encore Pro 530I've used Plantronics headsets for years- which have been of the higher end category. I'm not that impressed with the make of this one. I find the two ear pieces provided are too fat to fit over the ear comfortably. The mouth piece would be better if you were able to adjust it closer to the mouth. The ones in the past, I have been able to "bend" closer to the mouth. This one is just one piece and it not adjustable. As far as the working components; hearing a caller and being heard, is fine. Over all the product is good, but I would recommend the more expensive version, (the boss wanted to try the less expensive version to see how it worked before he buys several more for the rest of the office. With that being said, that is why I would not recommend this for a friend to purchase. Spend the extra money and get a more user friendly headset.
Date published: 2017-05-01T00:00:00-04:00
Rated 5 out of 5 byMichele001 from Not as good as the TriStar H81We've used the TriStar H81 at my office for over 20 years. I guess they no longer make them so the closest thing was the EncorePro 530. This thing wiggles and is not stable on the ear. I'm constantly having to hold the mouthpiece to keep it from wiggling which makes it hard to type and talk. We're stuck with them now but I hate it.