Poly EncorePro HW520 - headset
Mfg # 89434-01
CDW # 3543878
| UNSPSC 43191609
Know your gear
Poly EncorePro HW520 - Headset - on-ear - wired - Quick Disconnect.
Enhance your purchase
Poly EncorePro HW520 - headset is rated
3.81 out of
5 by
21.
Rated 5 out of
5 by
jayh from
microphone is terrible, product is useless.
you can hear very well, buy no one can hear you speak
Date published: 2018-08-20T00:00:00-04:00
Rated 5 out of
5 by
cKurber from
You can adjust
no matter what size head you have it can be adjusted. The metal band will flex to make it smaller or larger.
Date published: 2015-01-19T00:00:00-05:00
Rated 5 out of
5 by
WorkerBee from
Easy to Use
Working in Customer Service this is a Great Product to use and be able to document as you go.
Date published: 2015-12-22T00:00:00-05:00
Rated 5 out of
5 by
PerryA from
Get's the Job done, Right.
The sound quality is superior to many other products we've tested with our new VOIP High Definition phone system. My users are delighted with the sound canceling which delivers an audio atmosphere as if my users are in a quite office and delivered the ability to concentrate closely on the conversation. The foam ear pieces (520) delivers ultimate comfort, allowing my users to be on the phone for hours without stress or discomfort.
Date published: 2018-08-28T00:00:00-04:00
Rated 5 out of
5 by
Ocasio from
Great Sound. Poor design
Plus:
Great Sound
Excellent Noise Cancelling
Works well direct or with M22
Cons:
Uncomfortable
Poor Design
Bad Craftsmanship
Plastic Piece that holds headbands snaps quickly
I order about 60-70 of these a year. In the past 3 years since they discontinued the excellent HW251 I have purchased about 230 and returned about 65 for warranty replacement. 49 of those for the plastic snapping.
Date published: 2019-09-20T00:00:00-04:00
Rated 5 out of
5 by
Hop33 from
Great, noise canceling headset!
I bought this product for one of my co-workers and she couldn't believe how effortlessly it hooked up to the phone. Other callers can hear her clearly and the noise canceling ability is top notch! [This review was collected as part of a promotion.]
Date published: 2016-02-17T00:00:00-05:00
Rated 5 out of
5 by
ppurcell9672 from
Great for a call center
We upgraded our call center to use these, as they have a noise cancellation circuit built in to the microphone.
They're pricey, but fit our need for private conversations with clients.
So far we have 12 of them, and no issues 6 months later.
Date published: 2016-09-27T00:00:00-04:00
Rated 5 out of
5 by
Camm from
Great headset
Wasn't aware I had to get an adapter and ended up getting the MDA100 QD which is working great.
Main issue besides the adapter is the length of the cable. It's so small and because of this the adapter connection is heavier which makes the cable get in the way. If the cable was longer the connector would be further away and I could keep it on the table and not dangling in front of me.
Date published: 2017-09-27T00:00:00-04:00
Rated 5 out of
5 by
bill1023 from
fell apart in less than 6 months
was provided the 520 headset at work and while the features are great, the plastic portions that connect the speakers to the headband separated and the entire unit fell apart after 6 months of 8 hour m-f usage; not an isolated incident as my cube mate's fell apart faster than mine did
Date published: 2017-05-10T00:00:00-04:00
Rated 5 out of
5 by
Queentel from
Excellent Headset
We are limited in Budget and these headsets are a wonderful headset. They are adjustable and comfortable to wear. My central station girls gave them all thumbs up. From my past experiences with Plantronics I knew they would be a hit. Plantronics knows headsets.
Date published: 2016-01-20T00:00:00-05:00
Rated 5 out of
5 by
Hyatt from
Excellent!
I bought these headsets for my PBX operators and they love them. Good clarity and noise reduction, also comfortable. [This review was collected as part of a promotion.]
Date published: 2017-09-14T00:00:00-04:00
Rated 5 out of
5 by
Juliano from
Fragile Headset
The company where I work purchased about 40 of these, within six months there were about seven broken. Cheap, thin plastic housing, now we ran out of warranty and they keep on breaking. Stay away from this brand.
Date published: 2019-04-11T00:00:00-04:00
Rated 5 out of
5 by
no body from
Fits well
Fits well, but the sound quality is not as good as my old Plantronics.
Date published: 2017-02-22T00:00:00-05:00
Rated 5 out of
5 by
CFarley from
Not impressed with durability
I was searching for a durable headset for a call center environment. So far we have had two stop playing audio, one had the plastic housing for the adjustable over the head piece crack, and one had the thin wire rip out. Oh, and one had the buttons installed backwards, so hang up is mute and mute is hang up. So 1 in 10 have had problems in 4 months of use. I am pursuing warranty replacements but the hassle of it is an additional annoyance.
Date published: 2018-06-11T00:00:00-04:00
Rated 5 out of
5 by
AdamS from
null
Love it!! Sometimes you gotta pay what it's worth!! [This review was collected as part of a promotion.]
Date published: 2016-03-28T00:00:00-04:00
Rated 5 out of
5 by
Edmond from
No explanation in box
Still waiting to make the thing work. Looks comfortable.
Date published: 2016-01-15T00:00:00-05:00
Rated 5 out of
5 by
donny from
Encore Pro: Nice headset and comfortable
Purchased for two of our office users and they are extremely happy! [This review was collected as part of a promotion.]
Date published: 2016-02-05T00:00:00-05:00
Rated 5 out of
5 by
Rompre77 from
Painful
These are provided at the call center I work at. The sound quality is nice but they are quite painful to wear. I am not a fan of on the ear head phones in general and these ones seem extra snug (I have an average size head). By the end of my shift my ears hurt so bad that I want to cry most days. I am currently searching for something less painful.
Date published: 2019-03-09T00:00:00-05:00
Rated 5 out of
5 by
Buyer01 from
Great Features
Bought this 2 weeks ago and so glad i did. It works great
Date published: 2016-06-20T00:00:00-04:00
Rated 5 out of
5 by
cindinj from
Quality sound but OUCH
I'm using this for call center work at home so I have to wear it for 8 hours a day. Every time I've used it I have a headache by mid-day. There is no adjustment across the top for head size and I have a smaller head - but it's too tight. It grips my ears so tightly that they actually hurt after a few hours. Not a great design. Shopping for something new. I wil say the sound is fine.
Date published: 2014-12-24T00:00:00-05:00
Rated 5 out of
5 by
Risa from
Works great with our phones
We have Broadview as our landline carrier and these headsets work great with the phones. They allow us to be hands free and use the computer while on the phone with clients and customers. You need the correct adapter depending upon your phone.
Date published: 2017-10-09T00:00:00-04:00