Oracle RightNow Cloud Platform provides customers with a Software-as-Service offering targeted to the control requirements of the Federal Risk and Authorization Management Program (FedRAMP) moderate baseline. This cloud service is hosted within U.S. data centers which provide an isolated hosting environment that aligns to U.S. Federal information security framework. Physical access requires 5 layers of security including biometric hand readers and visual verification by security guards. ATO support from a U.S. Cloud Operations public sector compliance analyst is included with this offering to assist customers who seek to complete the initial FedRAMP Agency ATO process. Thereafter, Oracle will work with customers to maintain the cloud service in compliance with the FedRAMP requirements and good practices for managing and structuring FedRAMP authorization documentation packages. Oracle may, at its discretion, reuse suitable documentation to leverage prior assessments and FedRAMP authorization results and reserves the right to manage the cloud service as appropriate to meet FedRAMP requirements.
