Neat Pulse Pro - extended service agreement - 5 years - shipment

Neat Pulse Pro is Neat's most complete device management and support offering — combining full platform control, priority technical support, and extended hardware protection in a single subscription.

Everything in Neat Pulse Plus is included: real-time device monitoring, scheduled software updates, API access, SAML SSO, alerts and events, and priority access to technical specialists at levels 1–3, globally. Neat Pulse Pro adds extended warranty coverage and advanced hardware replacement, so if a device ever goes down, you get a rapid replacement shipped with priority — minimizing disruption and keeping your spaces productive.

Neat Pulse Pro includes:

Advanced device management and monitoring

Scheduled software updates

API access for real-time sensor data and device management

SAML SSO and audit logs

Alerts and events

Access to Neat App Hub, including custom web apps

Neat Share

Priority support (levels 1–3) with SLA, globally

Extended warranty for 5 years

Advanced hardware replacement with priority shipment