McAfee Active Virus Defense Suite License 2001-5000 user

Mfg.Part: AVDYDM-AA-HI | CDW Part: 471739 | UNSPSC: 81112201

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McAfee Active Virus Defense Suite  License 2001-5000 user
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PrimeSupport Enterprise:

PrimeSupport Enterprise offers personalized, round-the-clock proactive support, from an assigned technical support engineer, for McAfee products deployed in the most business critical information systems. You'll enjoy a relationship with a support professional from our elite Enterprise support team-an expert who is familiar with your product deployment and support history, and who will proactively contact you to ensure you have the installation and knowledge required for optimal product performance.

By staying in touch, PrimeSupport Enterprise professionals help prevent problems before they occur. But if an emergency should arise, our response charter ensures that assistance is on the way. You can purchase PrimeSupport Enterprise for all corporate products on an annual basis.

Enterprise features:

Assigned technical support engineer from elite Enterprise support team

Proactive support contact (telephone or email) with customer-defined frequency

Election of five designated customer contacts

30 minute response for pages, 1 hour for voice mail, and 4 hours for email

Telephone access to technical support 24 hours a day, 7 days a week.

Access to online KnowledgeCenter at

Beta participation

Software updates

Volume awards:

3-day on-site support audit, once every year

5 additional designated customer contacts

*Options: global support coverage purchasable per additional region