- 1 user
- 26-50 licenses
Magic Solutions Management Center gives you a comprehensive, constantly updated view of your support center. And using the drag-and-drop interface, you can easily customize your view of support activity. See how many calls are open, who has the largest queue, and monitor any activity in real time. View the information in report format, or look directly at the data records. You can also drill down and see detailed information on any section of any view. In the Management Center window you can scan queries with counts based on query results, and view a table with the records for a selected query. You can also see which Magic Solutions Total Service Desk users are currently logged into any part of the system. Managers need to keep tabs on the performance of all help desk areas simultaneously. Magic Solutions Management Center gives help desk managers the up-to-the-minute information they need to make critical decisions quickly and confidently. Magic Solutions Management Center monitors and displays important help desk metrics in a graphical, real-time presentation that each manager can customize. You can drill down to display different views of the data, such as pie charts and bar graphs. Magic Solutions Management Center will even alert you when warning and alarm thresholds are met.