IBM Business Critical Service - extended service agreement - for IBM PureData System for Analytics N2002-005 - 1 year
Mfg # E0IT5LL
CDW # 4216588
Software Details
- Extended service agreement
- 1 appliance install
- Passport Advantage Express
- 24x7
- for IBM PureData System for Analytics N2002-005
- subsequent
- 1 year
- response time: 4 h
Know your gear
Under the Business Critical service upgrade option, when you contact IBM for support and IBM determines that onsite support is necessary, IBM will target to be onsite within 4 hours, 24 hours per day, 7 days per week. This target is measured from the time onsite hardware support is deemed necessary. IBM will contact your representative to arrange for the onsite visit.