IBM Business Critical Service - extended service agreement - for IBM Cloud Pak for Data System Integrated Rack Platform
Mfg # D29S4LL
CDW # 7744635
Software Details
- Extended service agreement
- upgrade license
- Passport Advantage Express
- 24x7
- for IBM Cloud Pak for Data System Integrated Rack Platform only Y2001
- 1 appliance install
- 1 year
- response time: 4 h
Know your gear
Under the Business Critical service upgrade option, when you contact IBM for support and IBM determines that onsite support is necessary, IBM will target to be onsite within 4 hours, 24 hours per day, 7 days per week. This target is measured from the time onsite hardware support is deemed necessary. IBM will contact your representative to arrange for the onsite visit.