HPE Complete Care Add-On Essential Service - extended service agreement - 3 years - on-site

The HPE Complete Care Add-On Essential Service ensures robust support for storage arrays with an extended service agreement spanning 4 years. This service provides on-site assistance, offering parts and labor to ensure your equipment operates smoothly. Accessibility is available 24 hours a day, 7 days a week, allowing customers to know that support is at hand, featuring a responsive commitment with a 4-hour response time for urgent needs.

In addition to on-site support, customers benefit from a comprehensive suite of resources, including updates for new releases, a knowledge base, web support, and remote diagnosis. For enhanced guidance, visual remote assistance is available, ensuring effective troubleshooting steps can be followed easily. With a quick response system in place, critical service levels are addressed with accuracy and efficiency, making it an essential component for maintaining storage array functionality.