HPE Complete Care Add-On Critical Service - extended service agreement - 5 years - on-site

The HPE Complete Care Add-On Critical Service ensures that your systems remain operational and efficient with comprehensive support available 24 hours a day, 7 days a week. This extended service agreement provides on-site support, covering parts and labor as well as vital services such as remote diagnosis, outage management, and visual remote guidance. Swift response times, including a 1-hour response for severity level 1 issues and just 15 minutes for severity level 2/3 issues, ensure that help is always within reach. Repair times are efficient, with most issues resolved within 6 to 8 hours, minimizing downtime and keeping your operations running smoothly.

With access to a knowledge base and web support, clients can find solutions quickly and effectively. The service is designed to be available for locations up to 160 km away from the customer site, ensuring broad accessibility. This service exemplifies a commitment to enhancing your technology experience by providing timely assistance and essential updates.