IT departments frequently struggle to gain a holistic view of the availability and performance of their IT environment, especially when it comes to linking the performance of business services to the underlying infrastructure elements that support them. Often the performance and availability data for the infrastructure elements is captured by a variety of tools and products that monitor the IT infrastructure. Reporting on a technology domain, such as server or network performance, is straightforward. Generating cross-domain reports that bring together data from all of the technologies that contribute to business service performance and availability is much more difficult.
HP Service Health Reporter addresses this challenge by providing cross-domain reporting of the availability and performance metrics for the IT infrastructure elements and by enabling these metrics to be directly related to the business services they support.
HP Service Health Reporter is a solution that has been built to specifically address