Know your gear
SCOPE OF ENGAGEMENT
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
• The device required will be unboxed
• The device will be thoroughly inspected for physical damage or blemishes
• The system will be powered on
• The system will be inspected for hardware and/or software errors
• If a defective device is discovered, it will be replaced from CDW’s inventory
• A HP ID tag will be applied to device next to serial number unless otherwise specified by the customer.
• The HP ID Tag reference number will be captured along with Serial Number, Printer condition, Customer Name, Customer Number, Printer Street Address, City, State and Zip Code and this data will be sent to the HP Service team for entitlement of the device in the HP pMPS program.
• A successfully HP ID tagged device is re-boxed for shipment
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
• Approve the HP ID Tag format to be used
ASSUMPTIONS
• Seller’s Account Manager will create install configuration and include service EDC(s)
• Seller’s Account Manager will enter specific tag template name to deploy and any additional instructions in to the Installation notes on the order
OUT OF SCOPE
• CDW/CDWG standard asset tags
• Customer provided asset tags
• CDW custom asset tags
• Any performance tuning, system optimization or similar activities
• Performing any Services not specified herein
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order.
PROJECT-SPECIFIC TERMS
Any changes to this SOE shall require a Change Order executed by both parties.
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”).
TERMS AND CONDITIONS
This SOE shall be governed by Seller’s “Terms and Conditions of Product Sales and Service Projects,” which are accessed via the Terms and Conditions link on Seller's website (the “Agreement”) and are incorporated herein.
This SCOPE OF ENGAGEMENT (“SOE”), together with the Agreement between the CDW entity selling the Services described herein (“Seller”) and the customer ordering such Services (“Customer”) shall be deemed to be a contract upon Seller’s acceptance of Customer’s order.
SELLER RESPONSIBILITIES
Includes the following tasks:
• The device required will be unboxed
• The device will be thoroughly inspected for physical damage or blemishes
• The system will be powered on
• The system will be inspected for hardware and/or software errors
• If a defective device is discovered, it will be replaced from CDW’s inventory
• A HP ID tag will be applied to device next to serial number unless otherwise specified by the customer.
• The HP ID Tag reference number will be captured along with Serial Number, Printer condition, Customer Name, Customer Number, Printer Street Address, City, State and Zip Code and this data will be sent to the HP Service team for entitlement of the device in the HP pMPS program.
• A successfully HP ID tagged device is re-boxed for shipment
CUSTOMER RESPONSIBILITIES
Includes the following tasks:
• Approve the HP ID Tag format to be used
ASSUMPTIONS
• Seller’s Account Manager will create install configuration and include service EDC(s)
• Seller’s Account Manager will enter specific tag template name to deploy and any additional instructions in to the Installation notes on the order
OUT OF SCOPE
• CDW/CDWG standard asset tags
• Customer provided asset tags
• CDW custom asset tags
• Any performance tuning, system optimization or similar activities
• Performing any Services not specified herein
SERVICES FEES
The fees due under this SOE include fees for Services and related expenses, as specified in the applicable order.
PROJECT-SPECIFIC TERMS
Any changes to this SOE shall require a Change Order executed by both parties.
CONTACT PERSON
Each party will appoint a person to provide approvals/decisions (“Contact Person”).
TERMS AND CONDITIONS
This SOE shall be governed by Seller’s “Terms and Conditions of Product Sales and Service Projects,” which are accessed via the Terms and Conditions link on Seller's website (the “Agreement”) and are incorporated herein.
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