Helpdesk Dispatcher - license

More and more companies are requiring IT departments to increase service efficiencies, while placing increasing restrictions on budget. The responsibilities placed on help desk staffs continue to increase, thus requiring solutions that meet these demands. Helpdesk Dispatcher is a highly integrative solution that tracks work items from any web browser, allowing the worker to manage IT conflicts from any location without having to visit the user's machines. Helpdesk was designed to increase service levels while reducing the costs associated with IT management. Because Helpdesk is completely web-based, there are no clients to deploy or maintain, thus making implementation and ongoing management simple and inexpensive.

Helpdesk Dispatcher provides secure support for organizations with complex network environments. Whether your organization is small and just needing to better track IT issues, or an enterprise needing detailed reporting of Service Levels, TCO, Machine and User History, and native integration with SMS, Helpdesk provides the ultimate solution. The administrator is able to view all work items and status with one view, create news bulletins for workers and/or end users to view, register databases, and import specified data to registered sources. The worker is able to view their work items and status and drill-down to work item details. Helpdesk maintains a list of most recent work items that can be filtered by priority, status, date last modified, and more.