Bolster the performance of your network visibility and traffic-tracking infrastructure using the Gigamon® Enhanced Product Support and Software service. Designed with a user-friendly customer portal, it allows IT managers to access a broad range of web-based resources such as user guides for speedy installation. This web portal also facilitates easy creation and editing of cases to enable easy monitoring of lodged issues. Through its customer portal functionality, the Gigamon support maintenance service offers full access to software releases, which ensure peak device and software performance. It comes with built-in defect isolation capabilities that determine the sequence of events that lead to errors, for quick fault identification.
This Gigamon maintenance support license conveniently provides access to technical support via phone, email or web for improved efficiency. Since it covers a wide variety of Gigamon products, it offers versatility. The enhanced support service offers availability to highly trained technicians from 8 a.m. to 5 p.m during the workweek to ensure accurate and fast issue resolution. Use the advanced hardware replacement (AHR) service and real-time chat functionality to reduce device downtime. AHR offers either same-day or next business day shipping, depending on return authorization timing.
