Know your gear
Platinum Support includes such services software updates, software error correction, email, live chat, web or telephone support and product return.
Software updates provides customer notification of bug fixes, maintenance patches and releases which may contain minor enhancements to the features or functions of the licensed software.
Software error correction uses commercially reasonable efforts to correct any reproducible programming error in the Software attributable to FireEye, employing a level of effort commensurate with the severity of the error.
Email, live chat, web or telephone support provides customer technical email, live chat, web or telephone support for the Products twenty-four hours per day, 365 days a year.
Customers have the right to return to FireEye any defective product subject to the limited warranty.
Software updates provides customer notification of bug fixes, maintenance patches and releases which may contain minor enhancements to the features or functions of the licensed software.
Software error correction uses commercially reasonable efforts to correct any reproducible programming error in the Software attributable to FireEye, employing a level of effort commensurate with the severity of the error.
Email, live chat, web or telephone support provides customer technical email, live chat, web or telephone support for the Products twenty-four hours per day, 365 days a year.
Customers have the right to return to FireEye any defective product subject to the limited warranty.
Contact Sales Assistance
(800) 800-4239, Monday-Friday 7am-7:30pm CT
(800) 800-4239, Monday-Friday 7am-7:30pm CT
Software Details
- Technical support
- upgrade license
- volume
- phone consulting
- 24x7
- for FireEye HX Endpoint Security Advanced
- 1 node
- 20000-49999 licenses
- 2 years
- response time: 30 min
