Enterasys Availability Services On-Site Response - extended service agreement - 1 year - on-site

There are times when nothing short of in-person, on-site assistance from an expert field services engineer will do. Yet, as networks have become increasingly complex, the skilled personnel needed to support them have become more difficult to find. Enterasys stands ready to help by providing on-site expertise within the response time that best suits your business needs.

Choose from next-business-day, same-business-day or around-the-clock response - or if your environment requires extensive on-site expertise, a resident engineer can be assigned for a specified term. Either way, your Enterasys-authorized expert can deal with areas such as diagnosing network faults, managing on-site logistics, performing installations and upgrades, participating in network planning and administration, as well as serving as a liaison with product engineers for problem escalation when necessary.

On-Site Response also includes all the features of Express Parts and Technical Access services, including 24x7 telephone support, firmware updates, web services and advance parts replacement. Together, these comprehensive services maximize the availability of your network and provide the peace of mind that comes from knowing you'll have access to the best, most responsive support if a problem should occur.

This service covers T1 Physical Interface Slide-in Wan Module for SmartSwitch router 600.