Consilium UniRSM - license + 1 Year Support - up to 100 concurrent users

Mfg.Part: CS-UNIRSM-CE-LIC | CDW Part: 5678839 | UNSPSC: 43232303
Availability: In Stock
Warranties
$18,000.00
Advertised Price
Lease Option
($359.67/month)
Product Details
  • License + 1 Year Support
  • up to 100 concurrent users
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Consilium UniRSM - license + 1 Year Support - up to 100 concurrent users
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Product Overview

Main Features
  • License + 1 Year Support
  • up to 100 concurrent users
Consilium UniRSM is designed for Cisco Contact Center Enterprise environments to provide phone-based real-time monitoring and coaching functions for remote supervisors and managers, as well as organizations with outsourced contact centers.

Silent monitoring is commonly used by contact center supervisors to listen in on live conversations between an agent and a customer, and coaching or whisper coaching is used when a supervisor needs to assist an agent during a customer conversation. With Consilium UniRSM, silent monitoring and coaching can be done remotely, by dialing in from any phone in the world, without a network connection to the Cisco environment, providing an essential quality control and training tool to monitor agents' performance and give them real-time feedback and help as they serve customers.