Cisco Unified Customer Voice Portal Feature Port (v. 11.x) - upgrade licens

Mfg.Part: CVP-11X-FEAT-U-PT | CDW Part: 4111205 | UNSPSC: 43232805
Availability: 1-3 days
Was $620.00
$576.99 Advertised Price
Advertised Price
Lease Option ($17.02/month)
Note: Leasing is available to businesses only. Leasing is not available to individuals.
Product Details
  • (v. 11.x)
  • upgrade license
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Product Overview

Main Features
  • (v. 11.x)
  • upgrade license
Deliver intelligent, personalized self-service over the phone. Cisco Unified Customer Voice Portal (CVP) enables customers to efficiently and enjoyably retrieve the information they need from the contact center.

Customers can use touchtone signals or their own voice to request self-service information. If they request live agent assistance, Unified CVP can place a call in queue until an appropriate agent is available and then transfer information given by the customer directly to the agent along with the call itself to provide a seamless customer service experience.