Cisco Remote Expert Agent Mobile Co-browse Standard - New License - 1 licen

Cisco Remote Expert Mobile is a software-based solution that enable customers to integrate real-time voice and video communications with Expert Assist interactive collaboration experiences such as co-browse, annotation, and file share directly into customer-facing iOS and Android applications and websites. Remote Expert Mobile is part of the Cisco collaboration portfolio and seamlessly integrates with customer care and unified communications products, incorporating capabilities such as expert routing, video in queue, video on hold, and Cisco Finesse desktop integration. Remote Expert Mobile supports WebRTC-capable browsers without the need for additional plug-ins for video and voice. In the event you want to add support for non-WebRTC-capable browsers, a plug-in can be presented. Remote Expert Co-Browse is the co-browse/screen share capability of Remote Expert Mobile. It allows customers to integrate digital touch points into traditional deployments by enabling easy escalation to co-browse sessions. Seeing what the customer is seeing with co-browse helps agents guide customers efficiently and identify issues rapidly. On the customer side it reduces customer effort and improves customer satisfaction.