- Production Suite
- 1 user
With Cisco Unified Intelligent Contact Management Enterprise, your customers have the choice to interact with your contact center by phone, Web, voice over IP (VoIP), text chat, or e-mail. Cisco Unified Intelligent Contact Management Enterprise provides centralized management control over customer contacts, enabling you to implement a single set of business rules that uniformly address customer needs independent of contact channel or resource location.
Cisco Unified Intelligent Contact Management Enterprise enables you to transparently integrate traditional inbound and outbound voice applications with today's Internet applications such as real-time chat, Web collaboration, and e-mail. This integration unifies capabilities, enabling a single agent to support multiple interactions simultaneously, regardless o