Notifications
Notifications
CDW Logo

Cisco 8-Port 10 Gigabit Ethernet Module with DFC3CXL - expansion module - 8 ports

Mfg # WS-X6708-10G-3CXL= CDW # 1510489

Quick tech specs

  • Port 10 Gigabit Ethernet Module with DFC3CXL
  • 10 GigE
  • 8 ports
  • 7609
  • 6504
  • 6509
  • 6513 10
  • Expansion module
  • 10GBase-X
  • for Cisco 7606
  • 7613; Catalyst 6503
  • 6506
  • 6513
View All

Know your gear

The Cisco Catalyst 6500 Series 10 Gigabit Ethernet modules are designed for deployment in the distribution and core of campus and data center for traffic aggregation or for interbuilding, points of presence (POPs), WAN edge, and MAN connections. These modules support IEEE 802.3ad link aggregation and Cisco EtherChannel technology for fault-tolerant connectivity and bandwidth scalability of up to 80 Gbps per EtherChannel connection. In addition, they support hardware based quality of service (QoS), access control lists (ACLs), and jumbo frames to enable secure and predictable performance for bandwidth-intensive applications.

The WS-X6708-10G-3CXL is equipped with DFC3CXL for distributed forwarding, supporting 1M routes.

This item was discontinued on October 06, 2022

Enhance your purchase

Cisco 8-Port 10 Gigabit Ethernet Module with DFC3CXL - expansion module - 8 is rated 4.60 out of 5 by 12.
Rated 5 out of 5 by from It's a complete solution that lets you manage the capabilities of a call center with queues and timers. What is our primary use case? We are a third-party logistics provider and we use 3CX for switching in our call center. What is most valuable? 3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution. What needs improvement? I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service. I want API support to get information through an API and manage it. There is some integration, but it works by using a URL in another platform, and that's it. For example, I would like to get the lock list of calls from an API. That could be a good idea. For how long have I used the solution? We've been using Live Chat since 2019. What do I think about the stability of the solution? Live Chat works well. I haven't had any problems with the software. How are customer service and support? I haven't contacted 3CX support. Of course, our main problem was related to the IP trunks and networks. But I don't remember getting any support from 3CX on those issues. How was the initial setup? The setup was easy, but the provider did most of the implementation, so we only had to configure a few things. What other advice do I have? I rate 3CX Live Chat eight out of 10. I would maybe go as high as 10 if it had APIs, which are valuable to me. But overall, I would recommend it. If you have a good solution provider, it works beautifully. If not, you will have an enormous problem like we have right now. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-01-04T00:00:00-05:00
Rated 5 out of 5 by from Offers committed server integration between video and voice What is our primary use case? We use the solution for two things. One is internal communication or the telephones, and the other is B2B business-to-business solution, which is for video or IP for our distributors and the clients. How has it helped my organization? Prior to using this solution, there were difficulties with communication between the client and the distributor and our sales team, marketing team. That was improved after deployment of this solution. Because we integrated this voice solution with the video solution, we allow our distributor, our client, customers to log in to our portal to directly interact with our salespersons. What is most valuable? The most valuable solution is a committed server, which is integrated with the telephone. So the integration between the video and voice is the most valuable solution. What needs improvement? The analytics need to have a granular depth on how the customer details and the data sends information through this medium. That manual data needs to be analyzed and that analyzation should be there in the solution. For how long have I used the solution? I have been using this solution for the last five years. What do I think about the stability of the solution? The solution is very stable. Only one technician needs to maintain the field components, such as telephones and all, and one engineer who needs to deploy for maintenance of the head-end system. What do I think about the scalability of the solution? Scalability is perfect, meaning there is no prepping to do. You can scale the solution as per your requirement in the future as well. There is no break point at the scalability level. Almost 1,000 to 1,200 users are using this solution in our organization. In the future, if business grows, it would be increased at least 5% year on. How are customer service and support? I received support from the OEM, and there is an ease of support for the customer. Which solution did I use previously and why did I switch? At that time, there was no such solution in the market. There was a analog system, which is difficult to integrate with other systems and it is a monochrome solution. It's for single functionality only; there would be no multiple functionalities under the software. It was the analog technology earlier. How was the initial setup? The initial setup of this solution is straightforward. What about the implementation team? It only takes three to four days to deploy it. I deployed it myself. What's my experience with pricing, setup cost, and licensing? Earlier the solution was perpetual; now OEM has made it a subscription-based solution. The customer has to pay on a quarterly basis, not yearly basis, as per the agreement signed with the OEM. There is no add-on costing on the standard fees. Which other solutions did I evaluate? Yes, we compared other OEMs as well, along with this 3CX. We found this one was economical, along with bright features compared to the competitor. What other advice do I have? I would advise going with the subscription-based model. It will be economical, as well as scalable in the future. It will be saving on a lot of under utilized resources. A customer can subscribe for more channels, or they can reduce the subscription. There is flexibility now that customers can benefit from. I would rate it a ten out of ten. Which deployment model are you using for this solution? On-premises Disclaimer: IT Central Station has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.
Date published: 2021-11-21T00:00:00-05:00
Rated 5 out of 5 by from Any easy-to-use solution that is good for small-scale clients What is our primary use case? Normally 3CX is used for enterprise telephony, but for some parts of that, we use separate solutions. We use it along with Zendesk, which is a cloud-based CRM. There are some integrated aspects of it we are also using. We are primarily on Zoom. We do conferences sometimes on 3CX but not often. For enterprise, we have Zoom We started using Zoom much earlier than 3CX, so we continued with that. People are pretty comfortable with Zoom. We have four implementations of 3CX. One has around 200 to 300 extensions running on it. There's one with 700 and another one that is not really in use yet. How has it helped my organization? 3CX moved to WebRTC, which was not the case earlier. That has kind of given us some kind of flexibility, especially during these lockdowns. Installation of host-based applications or legacy applications on Windows or macOS was becoming a bit of a challenge. WebRTC runs pretty smoothly on every system, which has helped a lot. It is easier to configure, so there is less room for customization unless we perform very specific things. What is most valuable? 3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client. The 3CX web client recently started using WebRTC. It's not an extensive or call-centric system with very limited reporting and customization capability. Lately, there have been challenges of integration as well, but then, overall, it's a good system. I would not say that it is great for a large BPO system, but it is good for small-scale systems with a couple hundred extensions. What needs improvement? Sometimes we're having some issues where the caller lands into the queue instead of going directly to the extensions, so we're getting a missed call or there might be an issue with IP address level or something. That'll be honest. There are some concerns with respect to that type of integration. Aside from that, the reporting is great. It's a big-time limitation that we see today. We have contracted out to another partner of 3CX to start working on a separate instance of reporting because it is not that flexible. The partner that we are working with has quite a bit of experience in 3CX, so we don't have many pain points. Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose. We have got three or four systems running 3CX and they are connected through a bridge. That's where integration becomes a challenge. 3CX has some other limitations. One of our teams totally stopped using 3CX because couldn't use it to capture the recordings of the conversations they were having with the client and also sync images on HubSpot CRM. 3CX native integration does not make it possible for us to restrict the HubSpot integration to a specific group of extensions. It can only be applied to the entire PBX or it is not applicable at all. On their own, they found another PBX system on the HubSpot marketplace that had native integration with HubSpot and just started using it. That particular system has fewer capabilities than 3CX, but then it has a very nice contemporary interface and it's extremely user-friendly. Also, 3CX no longer offers APIs. In absence of APIs, we can't do a lot of the things we would want to. For example, updating contacts is a limitation for us. For how long have I used the solution? I'm a system integrator and some clients of mine are using 3CX. So I've been consistently using it for three or four years. What do I think about the stability of the solution? I would say that 3CX is quite stable. I haven't experienced abrupt downtime in the system—not that I can recall. One of the reasons why put it on the cloud was to get out of the local management requirements. How are customer service and support? We hardly go to 3CX for support because our partner itself is quite sufficient to handle any level 3 request unless it is something very specific. For example, we recently came across challenges with a macOS application. And later we were told that 3CX is withdrawing support for applications on macOS. And then I think 95% of our problems are taken care of by our partner. Documentation is not that great. In fact, many of the finer points we want to figure out on our own are not available, so we have to go to the partner. Because they are experienced in handling some things, they come back with the answers or the solution. Which solution did I use previously and why did I switch? I'm talking about the implementation of 3CX because that's what my clients are using. As for myself, I'm a consultant who helps clients, including telecoms, set up their customer experience systems. If we're talking about my own company and my own experience, then 3CX is one of the experiences. I have experience from very old systems to the latest ones. How was the initial setup? We have a third-party company, which is basically a partner of 3CX. So they handle any upgrades or upkeep of the hardware and the PCs and all that. The configuration of 3CX and other aspects is not complex. Deployment took three or four days because you start with the fundamentals, then you start adding modules. You should start with the PBX and then you start putting the contacts to it and configuring. We didn't do anything big time like switching from one existing system to another. What was our ROI? We have not calculated ROI. I think most of the organization's ROI comes from the things that we are using. Some are a mix of backend management, including security guards. It is not that we are using it for pure processes per se, such as supporting processes for sales or maybe collection. It's not that way. So ROI is different. What's my experience with pricing, setup cost, and licensing? The 3CX license it's perpetual, but then you renew it on yearly basis. It's difficult to say if it's priced correctly. The solution that I'm using is purchased by my implementation partner from 3CX. They take 3CX and implement it on the cloud and then charge us. That also includes tech support. To consider it as an individual product of 3CX, I have to go by the limited documentation there we have. The support level is pretty limited for that matter and so are other aspects. So I might not be able to speak directly to that. And from my understanding, the way the licensing scheme is structured is a bit different. It goes like this: If you have eight, you can move from eight to 16. From 16 it goes to 32. From 32 you can only go up to 64, not 40. What other advice do I have? I would rate it eight out of 10. If you're considering 3CX you have to look at your ecosystem with an eye toward integration. The other aspect to consider is how extensive you want the reporting to be and whether you want a central admin capability in place. Then, there are real-time reports, which are pretty limited today. And you have to have a basic level of understanding to work on the PBX or anything else. It certainly requires training on the product to understand and determine the product views. Otherwise, it's a simple, plain product that anyone can understand. Which deployment model are you using for this solution? Public Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Google Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2021-09-30T00:00:00-04:00
Rated 5 out of 5 by from Effective mobile accessibility, diverse functionality, and reliable What is our primary use case? When I started at the company where I work now they had a software-driven voice-over IP solution or a PBX solution. That was the reason I wanted to move to 3CX, it is a better all-rounder solution. The older system that was on the servers was not able to extend out to the field for the sales reps, nobody outside could access it because there were no Apps. The 3CX was a good choice based on the fact that there is an application available and the reps can start to use it. I can then transfer calls if it comes through to head office. It is a better-unified communication solution. This was the main use that I had for 3CX Live Chat. How has it helped my organization? My entire organization is spread out across Australia and with the use of 3CX Live Chat I can access the system through the application on the go from any mobile connection. The employees can use the system and I can transfer calls to my representatives out in the field and we can chat with them. Another feature that I did enjoy that we started to adopt is the customer service help options into our websites. The communication comes through on the desktop as a chat and whichever service agent is available picks up that chat and can reply to customers directly on the website. This has enhanced our customer service relations. It added another channel that clients can get a hold of us and chat directly with our agents. We have benefitted from the use of 3CX Live Chat. What is most valuable? The most valuable features of 3CX Live Chat are the mobile phone and desktop application which allows outside-of-office mobility, it is very user-friendly, helpful, and easy to use. On the back end, it is simple to use and navigate. They have put a lot of thought into the management side of it. In the back end, it can handle everything from a central position or central point. There are a lot of features that I do enjoy. The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs. What needs improvement? The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve. For how long have I used the solution? I have been using 3CX Live Chat for approximately two years. What do I think about the stability of the solution? I have not had issues with the stability of 3CX Live Chat. However, since we are relying on a third party for communication, for example, the internet service provider to supply the connection, I do find it difficult to try and convince end-users and management that if there is an issue that it might not be the application itself; it is most likely the internet connection. If you have line quality issues or network quality issues this could be the cause of the problem but when users have call drops or poor-quality calls they just see it as a holistic solution and say, "Oh, it's a bad system". There are a lot of factors to consider before discrediting the solution. If there is no internet connection the solution will not work fully. For example, when you are dialing out your outbound and inbound calls will not function. However, certain features will still operate, for example, you can still chat and have internal network calls. What do I think about the scalability of the solution? We have approximately 50 users using this solution in my organization. The target market for this solution is small to medium-sized companies. How are customer service and technical support? I have not used technical support but online there is extensive information for any help topic someone would need. How was the initial setup? The initial setup was easy. What's my experience with pricing, setup cost, and licensing? We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution. What other advice do I have? My advice to those wanting to implement the solution is to make sure they have a decent internet service provider. 3CX Live Chat works amazing and having a good connection will allow the best experience while using the solution. I would recommend this solution to others. I rate 3CX Live Chat a nine out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2021-09-26T00:00:00-04:00
Rated 5 out of 5 by from High quality communication, excellent CRM integration, and stable What is our primary use case? We used 3CX Live Chat mainly for our sales team and internal communication. How has it helped my organization? This solution helped our organization because it allowed us to be able to manage our data easier. We no longer had to do manual entries. What is most valuable? The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs. What needs improvement? 3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls. Additionally, there were phone number conflicts where there were two numbers that were the same, we had to manually assign them correctly. For how long have I used the solution? I have used 3CX Live Chat within the last 18 months. What do I think about the stability of the solution? The solution is highly reliable and stable. I would rate 3CX Live Chat stability a nine out of ten. What do I think about the scalability of the solution? Mostly everyone in my team is using the solution. How are customer service and support? We contacted technical support regarding the deployment but they were not confident at the time to help and told us they could contact us back. In the meantime, we found the solution to our problems. They could improve by having better knowledge and a quick response time. There is a wide range of information online about the solution that you can use. How was the initial setup? The initial installation was very easy to configure with AWS but when we had to configure it on-premise it was very difficult. The time it took to configure was approximately three days. What's my experience with pricing, setup cost, and licensing? The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years. What other advice do I have? I would advise those wanting to implement this solution to use an authorized dealer or a person who has good knowledge of 3CX Live Chat. Implementation can be easy but if you have not done it before it can be difficult. I rate 3CX Live Chat an eight out of ten. Which deployment model are you using for this solution? Public Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Amazon Web Services (AWS) Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2021-09-29T00:00:00-04:00
Rated 5 out of 5 by from Effective telephone system, reliable, and reasonably priced What is our primary use case? We are a payment solution company and we use 3CX Live Chat for our organization communications. How has it helped my organization? Our organization has benefited from using 3CX Live Chat. What is most valuable? 3CX Live Chat is the best communication solution for our company. For how long have I used the solution? I have been using 3CX Live Chat for approximately one year. What do I think about the stability of the solution? We have not had any bugs or glitches, the solution is stable. What do I think about the scalability of the solution? We have approximately 40 people in my organization using the solution. We have plans to increase usage in the solution. How are customer service and technical support? We have not had the need to use technical support. Which solution did I use previously and why did I switch? We have used other solutions in the past, such as our local phone provider, but 3CX Live Chat is the best. How was the initial setup? The solution was simple to install, but the configuration was not as simple. The full installation process took a few days. What about the implementation team? We did the implementation of the solution with a large team. What was our ROI? Our company has saved a lot of money from using 3CX Live Chat. We do not need the local phone company or mobile phones anymore. We only use the 3CX Live Chat software on our desktops or other devices. What's my experience with pricing, setup cost, and licensing? The price of the solution is reasonable. There are a few license options and we are using an enterprise license. What other advice do I have? I rate 3CX Live Chat a ten out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
Date published: 2021-09-24T00:00:00-04:00
Rated 5 out of 5 by from SMS integration streamlines customer support, improves response times What is our primary use case? We use 3CX to answer customer questions through the website or text. Our main published number is attached to the messaging system, so we encourage customers to text the main number. Customers can use that as the main point of contact. There's a button on the website where you can click to chat with a customer service representative or send an SMS to the main number. It all also goes through the 3CX Live Chat service. We have a couple of dozen employees using it in some form. That includes everything from frontline customer service to technical people and billing. How has it helped my organization? 3CX Live Chat has improved response times. When customers have issues or questions, you need to get answers quickly and easily. On a phone conversation, you can sometimes get bogged down in a lot of superfluous details. With texting, that doesn't seem to happen as much. You can respond quickly, and one representative can take care of many customers through the messaging app, so you can multiply one person's efforts. So our customers are receiving a much greater level of customer service since we started using the chat option. What is most valuable? The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us. It's about meeting your customers halfway so that you can communicate with them as efficiently as possible. What needs improvement? Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group. It's easy to transfer the chat to another individual, but if you need to get it back out to the group because it's something that everyone needs to see, then that part isn't as easy as it should be. The messages go into a queue, and the first person to respond becomes the owner of the message. But sometimes, we need to get that message back out into the queue, and there's no good way to do that. So, that's one software upgrade that I would like to see. In the next implementation, they should make it a little easier to manage the messages. For how long have I used the solution? I've been using 3CX Live Chat for probably six months now. What do I think about the stability of the solution? 3CX Live Chat has been absolutely rock solid. We've had no issues at all. What do I think about the scalability of the solution? Live Chat is absolutely scalable. One of the reasons we use 3CX is that the license allows an unlimited number of extensions, so we can put as many people as we want on the solution. So it's highly effective from that standpoint. How are customer service and support? The solution is minimalistic, so it takes few people to support it. It's clean and works really well. Which solution did I use previously and why did I switch? We previously used a solution called WeText.Pro, but we switched because it simplified everything for our people. Instead of using two apps to accomplish the same thing, we could integrate it into the one that we were already using the most. So, it made everything much more straightforward for all the users. Live Chat offers easier message management, better notifications, and better integration with something we were already using. The last one was the deciding factor. How was the initial setup? The initial setup of 3CX Live Chat is effortless. We had it up and running in a matter of minutes. I was pleased with that. It's super simple to set up and configure. Total deployment time was maybe 45 minutes. So, the chat solution works through the 3CX web app and also through the desktop app. Our people are already using 3CX, so it was just an add-on. Because they were already accustomed to using the 3CX app, it was more convenient than looking for another app to handle the chat feature. So, it's now integrated with the actual phone service. So, it made it a lot easier. What was our ROI? I don't have any numbers in front of me, but the cost of the license and implementation was small, so we've already recouped the money far and above anything that we've spent for the solution. What's my experience with pricing, setup cost, and licensing? On a monthly basis, the license costs around $50 a month, and there are no additional fees. What other advice do I have? I would rate 3CX Live Chat a 10 out of 10. It's user-friendly and easy to implement. LiveChat makes it easy to respond to your customers and connect with them. It was effortless to deploy and distribute the solution to everybody on staff. I love the product and would highly recommend it. It's a great solution to streamline your customer interaction. If you're looking to combine integrate your voice and messaging applications, this one's kind of hard to beat. Which deployment model are you using for this solution? Private Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Other Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2021-10-06T00:00:00-04:00
Rated 5 out of 5 by from Overall excellent functionality, beneficial chat features, and straightforward installation What is our primary use case? We use 3CX Live Chat for customer support. It is one of the touchpoints we have enabled, allowing customers to jump straight into a chat from our in-house order management platform, and via our website. You have some customers who will come in via the website, and those are more sales-related inquiries. We have enabled a live chat channel as one of the support options which allows customers who are using the platform that is struggling, to initiate a support chat with one of the team. After the chat, if the customer felt that you needed additional assistance, you could then, using the 3CX platform, jump from a chat environment into a call and a screen share. How has it helped my organization? One of the biggest benefits of using 3CX Live Chat in our organization is it just works. It does not require a massive amount of technical know-how in configuring it. The guides produced by 3CX are very clear, and feedback from customers is good. It is convenient and it does what it needs to do, which is fantastic. The solution has been a very good fit-out of the box, and we are very pleased with it. What is most valuable? The most valuable feature of 3CX Live Chat is the ability to jump from live chat to a phone call or screen-sharing session without leaving the 3CX Live Chat application. We found the integration into WordPress a bonus as that is our chosen web development platform, the integration was quick, seamless and worked as desired. What needs improvement? 3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application. In an upcoming release, the solution could benefit by having a multiple chat view for a manager or administrators to allow them to see all the chats that were going on. This would give them an idea of the capacity and availability because this is one area it is not easy to see. The switchboard and the wallboard give a brilliant overview, but they do not take into account chats. I have not found a way to do it. You might have a scenario where you have six agents on chat, and two on the phone, you would not necessarily see that those agents were on a chat at a glance. For how long have I used the solution? I have been using 3CX Live Chat for approximately three years. What do I think about the stability of the solution? We have never had a problem with our 3CX platform. We have never had a problem with the deployment, integration, or functionality. Everything has worked very well. What do I think about the scalability of the solution? We have not experienced any problems with the scalability of 3CX Live Chat. For the number of agents and users that we have that used it, we have not run into any capacity problems. We have two teams of 10, totaling 20 users using the solution. They are not all using the solution at the same time, they tend to rotate around. How are customer service and support? We have not had any problems with the need to contact 3CX Live Chat technical support. Between the 3CX support forums or our telephony partner, we have not run into any issues where we have needed assistance beyond what we received. How was the initial setup? The installation of 3CX Live Chat is very straightforward. It was on the website extremely quickly and then we added it into our order management platform without any difficulty. The overall process took three to five days maximum. This included everything, getting it up and running, and ironing out any quirks that were found during testing. It was quick and convenient. We try to move people towards self-service, our goals are to make chat the first point of contact rather than phoning or emailing. While using the chat we can filter it out and escalate it if we want to. We would prefer this to the customer phoning for assistance. What about the implementation team? We use one person who did the website code, and one other from the development team that dealt with the telephony. The management produced the scope of who would be in chat and so forth, but the actual physical deployment was only two people. It was very easy and does not require any maintenance that we are aware of. However, there have been updates to the solution but we have not any issues with them. Everything has always worked well. What was our ROI? We have received a return on our investment by purchasing this solution. We have omnichannel support and we have noticed on the channels where we have deployed it, there has been a reduction in phone calls made inbound, and an increase in support turnaround. We have been able to resolve cases quicker where we have been able to chat in real-time about a problem. What's my experience with pricing, setup cost, and licensing? The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels. Which other solutions did I evaluate? Before choosing 3CX Live Chat we looked at a couple of other solutions. We were going to choose WhatsApp which many other organizations are using but we already had 3CX Telephony, and it made sense to integrate into what we already had. We were familiar with the platform and we were comfortable working with it, which meant we felt it would be a quicker deployment. What other advice do I have? I would recommend to others wanting to implement 3CX Live Chat having a partner show them all of the options because there are quite a lot of options that you might only discover once you have the solution running. I would not hesitate in recommending it to anyone. Deploy it, use it, and then gain the benefits of having it. One of the biggest lessons we have learned from using 3CX Live Chat is we should have used it earlier. We should not have hesitated and deployed it. It is a great solution. I rate 3CX Live Chat a nine out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2021-10-10T00:00:00-04:00
Rated 5 out of 5 by from Good for making calls and easy to set up but needs more functionality What is our primary use case? I used to have the solution for remote conversations and some phone calls. It especially works for when people are abroad. When I want to contact people from abroad that my phone service company doesn't cover, I can use this product instead. What is most valuable? The solution is basically an online phone. It doesn't charge you anything. You can contact people easier than using normal applications. A phone call might be interrupted by a signal or something like that. This won’t happen using the solution in question. It has powerful and secure connections. It’s straightforward to set up. What needs improvement? It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen. Having a video call would be a nice idea. Also, they could offer some more options in terms of text messages to give it more options beyond just phone calls. For how long have I used the solution? I’ve been using the solution for a year to a year and a half. What do I think about the stability of the solution? The solution does have some stability issues. There can be issues with loading. What do I think about the scalability of the solution? I'm not really sure about the scalability, to be honest. I’ve never had to scale the product to any great extent. In our organization, every employee uses it. That’s over 200 people at least. How are customer service and support? I’ve never really used support services in the past. My problem was basically that I was using it a lot, so the technical support couldn't actually help in that. How was the initial setup? The initial setup is straightforward. It’s not overly complex. What's my experience with pricing, setup cost, and licensing? I'm not 100% sure. However, it’s my understanding that there is no cost. What other advice do I have? I’m not sure which version of the solution we’re using. Potential new users should first check whether the device they have is compatible. There have been, for us, loading problems. Those issues may be something from the system, from the processor, or something like that. However, due to those known issues, they should check whether they will have any problem loading it or not. I’d rate it a seven out of ten. There is much room for improvement, although its capabilities are good. Which deployment model are you using for this solution? Public Cloud Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-08-05T00:00:00-04:00
Rated 5 out of 5 by from Shows how many calls you made, the time you called, and how many minutes you spent on the phone What is our primary use case? I'm using the latest version. It's deployed on-premises. There are 100 people using this solution in my organization. What is most valuable? It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone. What needs improvement? There should be an option to save some extensions. Instead of clicking on numbers, you would just click on the extension that you have saved so you can call the colleague or different departments. In a future release, I would like to see a catalog where you can save some extensions and click on that, so you can post it that way to your colleague instead of looking for the number and then dialing. For how long have I used the solution? I have been using this solution for two years. What do I think about the stability of the solution? It's very stable. How was the initial setup? It was straightforward. What other advice do I have? I would rate this solution 8 out of 10. I think it's the best option to use. It's very popular and very easy to use. Which deployment model are you using for this solution? On-premises Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-06-15T00:00:00-04:00
Rated 5 out of 5 by from Features a robust call queue and reporting systems, with easy maintenance and wide scope for scaling at a competitive price What is our primary use case? We implement the solution to run a help desk and for internal communication. We do some chat support and have got SMS set up through it. I sell these systems. I go out, I demo it to the client, and put a quote together for them. After they accept the quote, I design the system along with them, using their input, as well as exports from their old systems. Then I implement the solution, install it, do all of the networking and cabling, train all the end users, and then maintain it on the back end. What is most valuable? The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system. From a reseller perspective, the licensing plan is great as you can increase the size of the business without necessarily having to increase the size of the license. What needs improvement? There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences. The willingness of customer support to help with issues varies, they seem to have a narrowly defined window of support. For how long have I used the solution? I have been using the solution for just over five years. What do I think about the stability of the solution? I would say the solution is essentially as stable as the hardware it's running on. I have carried out 80 plus installs and usually it's network stability that's the issue, not 3CX. Even with that many systems, issues have been very rare. What do I think about the scalability of the solution? I could scale the solution to any size. I have no doubts. I can go up to 2,048 simultaneous calls. This may even be 4,096 now, and I could bridge multiple of those together. One of those systems would be sufficient for a company of 10,000 to 20,000 employees. I don't think there's any issue with scalability, once you start bridging systems, you can get as big as you want. I can maintain 50 to 100 servers by myself with some additional tool set features and some adaptions that we've developed. We also have our regular help desk that will jump in and help with issues. Purely for maintenance, I would say 100 servers would be the limit for how many servers a single person could manage. How are customer service and support? They're great. If it's an issue that they say is covered by their technical support, they are great. I guess the one issue is that there are a number of things with the operating system or hardware where they'll say, "This is outside of our realm of what we'll provide assistance with." Some of it I get, but on other portions when there's an issue that's created specifically by something they did at the operating system level and they're saying, "Well, it's the operating system level. We don't help," even though it's their own image, they should provide support for their image. Which solution did I use previously and why did I switch? We previously used Allworx, and changed proprietary issues. Allworx requires its own hardware, whereas 3CX can be installed on any hardware that meets the minimum requirements. A four BLF button phone, with a 280 by 120 pixel grayscale screen from Allworx costs more than a seven-inch capacitive 800 by 480 pixel touch screen, with 29 BLFs and local seven-way conference calling that I could get for somebody on 3CX. It makes the decision a no-brainer, you get so much more for your money with this solution. How was the initial setup? I'm a 3CX reseller, so I found it pretty straightforward. What's my experience with pricing, setup cost, and licensing? 3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP. What other advice do I have? I would advise people to do their research and compare other systems out there, because certain systems specialize at certain things. 3CX makes a really good phone system, but there may be certain minor functions and features it doesn't have that would be very useful for your organization. Every organization has different needs, so it's important to select the phone system that fulfills those needs. I would rate this solution a nine out of ten. Which deployment model are you using for this solution? Hybrid Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Amazon Web Services (AWS) Disclaimer: My company has a business relationship with this vendor other than being a customer:Reseller
Date published: 2022-06-28T00:00:00-04:00
Rated 5 out of 5 by from It lets me speak with my colleagues and suppliers from anywhere What is our primary use case? 3CX Live Chat lets me speak with my colleagues and suppliers from anywhere. We have around 20 people using it. Everyone in the accounting department uses 3CX. How has it helped my organization? I'm working from home, so I can use it on my phone. The suppliers can reach me on the phone, which is convenient since I'm no longer in the office. What is most valuable? 3CX is useful and easy to use. I can talk to my colleagues from anywhere. What needs improvement? You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person. For how long have I used the solution? I've been using 3CX for the past three years. What do I think about the stability of the solution? 3CX has been really stable so far. Everything works fine, and I haven't had any issues. How are customer service and support? I rate 3CX support 10 out of 10. I speak with them all the time when i have some technical issues while texting. They always respond quickly, and they're so friendly. How would you rate customer service and support? Positive How was the initial setup? Setting up 3CX is straightforward. I rate it 10 out of 10 for ease of deployment. The IT department handles this, and there are two techs on the IT team. What other advice do I have? I rate 3CX Live Chat 10 out of 10. It's the best product to use. I'm so happy with it. 3CX is straightforward to use and makes life easier. Which deployment model are you using for this solution? Private Cloud If public cloud, private cloud, or hybrid cloud, which cloud provider do you use? Amazon Web Services (AWS) Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2022-06-17T00:00:00-04:00

This page was printed on 4/24/2024 1:46:47 AM.