Check Point Enterprise Software Subscription & Standard Support
Mfg # EBS-ENT-SS&STNDRD
CDW # 499483
Know your gear
This program provides comprehensive Software Subscription, direct support during regular business hours for CheckPoint products, regular Enterprise product review, coverage synchronization with auto-renewal.
Features:
Comprehensive Software Subscription for all products within an enterprise under one service agreement
Comprehensive direct phone, web and email access to technical support specialists for problem resolution, bug reporting, documentation clarification and technical guidance, on regular business days for all products within an enterprise under one service agreement
Monday through Friday from 6:00 am to 6:00 pm local time for the Americas
Monday through Friday from 8:00 am to 8:00 pm local time for all other countries
Regular Enterprise product review and coverage synchronization with auto-renewal
Up to 5 designated contacts from your entire organization registered as contacts for Enterprise Software Subscription and Standard Support services
A commitment that all issues will be assigned to an engineer within four hours of receipt
Access to SecureKnowledge, Check Point's online database of technical information that includes support documents, FAQs, installation information, and documentation for download and over 5,500 quality reviewed solutions
Access to Check Point Support Services news updates when you register for the Check Point e-News mailing list
Unlimited number of support incidents for contract term
Documented Service Level Agreement
Enterprise SS and Standard Terms and Conditions
Minimum term is 12 months
Features:
Comprehensive Software Subscription for all products within an enterprise under one service agreement
Comprehensive direct phone, web and email access to technical support specialists for problem resolution, bug reporting, documentation clarification and technical guidance, on regular business days for all products within an enterprise under one service agreement
Monday through Friday from 6:00 am to 6:00 pm local time for the Americas
Monday through Friday from 8:00 am to 8:00 pm local time for all other countries
Regular Enterprise product review and coverage synchronization with auto-renewal
Up to 5 designated contacts from your entire organization registered as contacts for Enterprise Software Subscription and Standard Support services
A commitment that all issues will be assigned to an engineer within four hours of receipt
Access to SecureKnowledge, Check Point's online database of technical information that includes support documents, FAQs, installation information, and documentation for download and over 5,500 quality reviewed solutions
Access to Check Point Support Services news updates when you register for the Check Point e-News mailing list
Unlimited number of support incidents for contract term
Documented Service Level Agreement
Enterprise SS and Standard Terms and Conditions
Minimum term is 12 months