Bucher + Suter Multi Channel Adapter For SAP Voice - license - 1 SAP
Mfg # IPCE-BS-SAP-VAGT
CDW # 3881965
Know your gear
Bucher + Suter's Multi Channel Adapter (MCA) for SAP is a pre-packaged integration of SAP CRM and Cisco's Unified Contact Center Enterprise (CCE) solution. b+s MCA for SAP's seamless integration with the SAP CRM allows agents to login/logout, go ready/not ready with reason, answer, hang up, transfer, conference, click to dial etc. using the SAP Interaction Center WebClient (ICWC).
Placing interaction control inside of SAP where client data resides gives agents a 360 degree customer view. It streamlines contact handling, provides quick access to agent tools, improves efficiency and means that agents won't have to constantly tab back and forth between applications when searching for information. Tabbing between windows and applications takes time - time that customers spend waiting.
Placing interaction control inside of SAP where client data resides gives agents a 360 degree customer view. It streamlines contact handling, provides quick access to agent tools, improves efficiency and means that agents won't have to constantly tab back and forth between applications when searching for information. Tabbing between windows and applications takes time - time that customers spend waiting.