AppleCare OS Support - Select - 1 Year - 10 Enterprise‑Level Incidents

AppleCare OS Support - Select, covers up to 10 enterprise‑level incidents and provides four-hour response for high-priority issues, 12 hours a day, 7 days a week (12/7). Unused incident support expires after one year.

AppleCare OS Support plans provide enterprise-level incident support — defined as support for integration into heterogeneous environments; system components; network configuration and administration; professional software applications; web applications and services; and technical issues requiring the use of the command-line tools for resolution.
Every AppleCare OS Support plan includes AppleCare Help Desk Support, an annual technical support plan that covers an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.
Products covered under AppleCare Help Desk Support include:

• Apple hardware
• Current versions of iOS, iPadOS, macOS, watchOS, and visionOS
• Most Apple tools and applications, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, MainStage, Motion, Music Memos, Numbers, and Pages