AppleCare Help Desk Support - 1 Year - Unlimited Support Incidents

AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call. For ease of budgeting, additional Apple devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract.

This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week, allowing you to manage resources more efficiently, improve response time, and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organization.

AppleCare Help Desk Support provides two designated contacts, one year of unlimited support incidents for hardware and software diagnosis, and troubleshooting and issue isolation for Apple-based solutions. Products covered include Apple hardware(1) such as iPad, iPhone, and Mac computers; iOS, iPadOS, macOS, tvOS, visionOS and watchOS operating systems; and most Apple tools and applications including Apple Business Manager, Apple Configurator, Apple Remote Desktop, Apple School Manager, Classroom, Clips, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, MainStage, Music Memos, Motion, Numbers, and Pages.