Allied NetCover Platinum Support Service - Band I 1 Year

Features:
Password access to ATI On-Line Services
Email inquiries and response within 24 hours
Rapid-response emergency/network down telephone support 24 hours a day, 7 days a week, 365 days per year (Priority 1)
Software upgrades and bug fixes
8 hour Access to Technical Assistance Center 8:00am to 5:00pm PST, Monday thru Friday
Platinum Advanced On-Site Replacement of defective hardware, an Allied Telesyn CSE will arrive on-site with a hardware replacement within 4 hours 24 hours a day, 7 days a week, 365 days a year
Assigned Primary & Backup, dedicated escalation level support engineers.