Allied NetCover Gold Support Service - Band D 3 Year
Mfg # AT-NCGLDD-03
CDW # 340014
| UNSPSC 81111812
Know your gear
Features:
Password access to ATI On-Line Services
Email inquiries and response within 24 hours
Rapid-response emergency/network down telephone support 24 hours a day, 7 days a week, 365 days per year (Priority 1)
Software upgrades and bug fixes
8 hour Access to Technical Assistance Center 8:00am to 5:00pm PST, Monday thru Friday
Gold Advanced On-Site Replacement of defective hardware, an Allied Telesyn CSE will arrive on-site with a hardware replacement within 4 hours providing product failure is determined by 5.00pm local time, otherwise the CSE will arrive by 12.00pm on the next business day