Micro Focus Advantage Incident Pack - technical support (renewal) - 10 inci
Mfg # 051-003916
CDW # 1700414
Quick tech specs
- Technical support (renewal)
- VLA
- 10 incidents
- MLA
- phone consulting
- North America
Know your gear
Premium Service is a tiered model of support offerings that allow agency clients to select the level of support that makes the most sense. Regardless of whether there is a mix of traditional and Novell technologies, Premium Service ensure products run reliably.
Novell designed Premium Service packages to include the services most requested by its customers. Because every organization is different, Novell makes each feature available separately, allowing accounts to customize and enhance their service agreements.
Advantage service requests: some Premium Service levels provide a specific number of service requests that can be opened directly with one of Novell's senior advantage engineers. This is a great benefit you can leverage as desired, but is especially useful for difficult or critical issues.
Novell designed Premium Service packages to include the services most requested by its customers. Because every organization is different, Novell makes each feature available separately, allowing accounts to customize and enhance their service agreements.
Advantage service requests: some Premium Service levels provide a specific number of service requests that can be opened directly with one of Novell's senior advantage engineers. This is a great benefit you can leverage as desired, but is especially useful for difficult or critical issues.